Veterinary Scheduling & Call Center Leader

Learning Consultant; Spring (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Holidays

Employee Assistance Program

Education opportunities

Professional development

Pet-care discounts

Relocation assistance

Job summary

The opportunity is with a growing veterinary healthcare organization seeking an experienced Call Center & Scheduling Supervisor to lead a busy scheduling and client-support team.

This hands-on leadership role involves supervising and coaching, coordinating appointments across multiple locations, resolving scheduling challenges, and ensuring timely, professional support for clients and referral partners.

Qualifications

• Experience in high-volume call center, scheduling, or healthcare environments.
• Supervisory or team-lead experience preferred.
• Strong communication and leadership skills.
• Detail-oriented with ability to manage multiple workflows.
• Experience with CRM or scheduling platforms is a plus.

Responsibilities

• Lead day-to-day call center and scheduling team activities.
• Maintain active scheduling workload while guiding the team.
• Coordinate appointments across locations and providers.
• Communicate with clients, referral partners, and clinical teams.
• Handle complex scheduling, escalations, and time-sensitive requests.
• Coach and onboard new team members; provide ongoing training.
• Monitor workload, referrals, and performance against targets.
• Improve scheduling workflows and SOPs with leadership.

Skills

Leadership

Coaching

Communication

Scheduling

Time management

Tools

CRM systems

Scheduling software

Call center platforms

Job description

The opportunity is with a growing veterinary healthcare organization seeking an experienced Call Center & Scheduling Supervisor to lead a busy scheduling and client-support team.

This hands-on leadership role involves supervising and coaching, coordinating appointments across multiple locations, resolving scheduling challenges, and ensuring timely, professional support for clients and referral partners.