Hands-On Operations Director, Behavioral Health

Atlantic Health Strategies; Rhode Island; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Incentive program

Leadership ownership

Growth opportunities

Job summary

Director of Operations at a Providence, Rhode Island behavioral health facility is sought to lead day-to-day operations, oversee patient intake, staffing, admissions, and AMA situations, and work with clinical and organizational leadership to drive performance and patient experience.

The role requires hands-on leadership, problem-solving, and a commitment to recovery-focused care, with an emphasis on staff engagement and census management.

Qualifications

• Direct professional experience within substance use disorder and/or mental health treatment.
• Operational leadership experience within a behavioral health treatment environment.
• Working knowledge of behavioral health facility operations and relevant levels of care.
• Experience with core operational functions such as patient intake, admissions, utilization review, staffing, scheduling, discharges, census management, or patient retention.
• Ability and willingness to maintain an active, visible presence in day-to-day facility operations.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to work effectively across admissions, clinical, and operational teams.
• Commitment to behavioral healthcare, recovery, and a strong patient experience.

Responsibilities

• Lead the day-to-day operational functions of the facility.
• Conduct the majority of patient intakes.
• Maintain direct responsibility for facility staffing and scheduling.
• Manage and coordinate utilization review activities.
• Maintain operational oversight of admissions, discharges, and AMA situations.
• Communicate closely with admissions, clinical, and operational team members.
• Develop and maintain productive relationships with referral sources and facility partners.
• Identify operational problems early and implement practical solutions.
• Step into different areas of facility operations when additional support is needed.
• Hold staff accountable while contributing to a positive workplace culture.
• Support census, patient retention, and the overall patient experience.
• Partner with organizational leadership on facility performance and improvement initiatives.

Skills

Operational leadership

Staffing planning

Communication

Problem solving

Presence in operations

Accountability

Job description

Director of Operations at a Providence, Rhode Island behavioral health facility is sought to lead day-to-day operations, oversee patient intake, staffing, admissions, and AMA situations, and work with clinical and organizational leadership to drive performance and patient experience.

The role requires hands-on leadership, problem-solving, and a commitment to recovery-focused care, with an emphasis on staff engagement and census management.