Director of Operations | Rhode Island

Zohorecruit; Providence (RI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Incentives

Leadership ownership

Professional growth

Job summary

The Providence behavioral health facility is seeking a hands-on Director of Operations to lead day-to-day operations, including intake, staffing, admissions, utilization review, discharges, and AMA management. This is a highly involved leadership role requiring presence across teams to ensure smooth patient flow and strong performance.

You will collaborate with admissions, clinical, and organizational leadership to drive census, patient experience, and facility improvements in Providence, Rhode

Qualifications

• Direct professional experience within substance use disorder and/or mental health treatment.
• Operational or leadership experience within a behavioral health treatment environment.
• Working knowledge of behavioral health facility operations and relevant levels of care.
• Experience with core operational functions such as patient intake, admissions, utilization review, staffing, scheduling, discharges, census management, or patient retention.
• Ability and willingness to maintain an active, visible presence in day-to-day facility operations.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to work effectively across admissions, clinical, and operational teams.
• Commitment to behavioral healthcare, recovery, and a strong patient experience.

Responsibilities

• Lead the day-to-day operational functions of the facility.
• Conduct the majority of patient intakes.
• Maintain direct responsibility for facility staffing and scheduling.
• Manage and coordinate utilization review activities.
• Maintain operational oversight of admissions, discharges, and AMA situations.
• Communicate closely with admissions, clinical, and operational team members.
• Develop and maintain productive relationships with referral sources and facility partners.
• Identify operational problems early and implement practical solutions.
• Step into different areas of facility operations when additional support is needed.
• Hold staff accountable while contributing to a positive workplace culture.
• Support census, patient retention, and the overall patient experience.
• Partner with organizational leadership on facility performance and improvement initiatives.

Job description

Providence, United States | Posted on 09/24/2026

• Salary $90,000–$100,000 annually, commensurate with directly relevant experience
• City Providence
• State/Province Rhode Island
• Country United States

Job Description

About the Organization

Our client is a behavioral health treatment organization servingindividuals navigating substance use disorders, mental health conditions, andrelated behavioral health needs.

The organization believes strong treatment programs depend on engagedoperational leadership, responsive teams, accountability, and an environmentwhere patients and employees feel supported.

The Opportunity

We are seeking a hands-on Director of Operations to lead the day-to-dayoperations of a behavioral health treatment facility in Providence, RhodeIsland.

This is a highly involved facility leadership position for someone whounderstands the operational realities of behavioral healthcare and iscomfortable stepping into different areas of the program as needs arise.

The Director of Operations will have direct responsibility for severalfunctions central to the patient experience and facility performance, includingintakes, staffing and scheduling, utilization review coordination, admissions,discharges, and AMA situations.

This is not a behind-the-desk management role. This leader will beexpected to maintain a strong understanding of what is happening throughout thefacility, identify problems early, support the team, and step in when necessaryto keep operations moving.

Who Thrives Here

The strongest fit is someone who genuinely cares about recovery andbehavioral healthcare and brings energy, accountability, and a willingness towork alongside the team.

You understand that strong facility operations require attention to bothpeople and performance. You can hold employees accountable while maintaining apositive culture, communicate effectively across admissions and clinical teams,and recognize operational problems before they become larger issues.

Whether the need involves an intake, staffing challenge, utilizationreview issue, difficult discharge, referral relationship, or patient experienceconcern, you are comfortable getting involved and helping find a solution.

What You'll Do

• Lead the day-to-day operationalfunctions of the facility
• Conduct the majority of patientintakes
• Maintain direct responsibilityfor facility staffing and scheduling
• Manage and coordinate utilizationreview activities
• Maintain operational oversight ofadmissions, discharges, and AMA situations
• Communicate closely withadmissions, clinical, and operational team members
• Develop and maintain productiverelationships with referral sources and facility partners
• Identify operational problemsearly and implement practical solutions
• Step into different areas offacility operations when additional support is needed
• Hold staff accountable whilecontributing to a positive workplace culture
• Support census, patientretention, and the overall patient experience
• Partner with organizationalleadership on facility performance and improvement initiatives
  

Requirements

Required:

• Direct professional experiencewithin substance use disorder and/or mental health treatment
• Operational or leadershipexperience within a behavioral health treatment environment
• Working knowledge of behavioralhealth facility operations and relevant levels of care
• Experience with core operationalfunctions such as patient intake, admissions, utilization review,staffing, scheduling, discharges, census management, or patient retention
• Ability and willingness tomaintain an active, visible presence in day-to-day facility operations
• Strong organizational,communication, leadership, and problem-solving skills
• Ability to work effectivelyacross admissions, clinical, and operational teams
• Commitment to behavioralhealthcare, recovery, and a strong patient experience

Preferred:

• Previous Director of Operations,Executive Director, Program Director, or comparable behavioral healthleadership experience
• Experience coordinatingutilization review and insurance authorization processes
• Experience managing admissions,discharges, and AMA situations
• Experience managing behavioralhealth staffing and scheduling
• Experience supporting censusgrowth and patient retention
  

Compensation and Schedule

• Salary: $90,000–$100,000annually, commensurate with directly relevant experience
• Schedule: Monday through Friday,approximately 8:30 AM–4:30 PM
• Location: Providence, RhodeIsland
• Travel: None required

Additional Benefits

• Employer contribution of towardhealth insurance premium
• Performance incentiveopportunities available after 90 days
• Hands-on leadership role withmeaningful ownership of facility operations
• Opportunity to work closely withorganizational leadership
• Opportunity for continuedprofessional growth