Behavioral Health Operations Director

Zohorecruit; Providence (RI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Incentives

Leadership ownership

Professional growth

Job summary

The Providence behavioral health facility is seeking a hands-on Director of Operations to lead day-to-day operations, including intake, staffing, admissions, utilization review, discharges, and AMA management. This is a highly involved leadership role requiring presence across teams to ensure smooth patient flow and strong performance.

You will collaborate with admissions, clinical, and organizational leadership to drive census, patient experience, and facility improvements in Providence, Rhode

Qualifications

• Direct professional experience within substance use disorder and/or mental health treatment.
• Operational or leadership experience within a behavioral health treatment environment.
• Working knowledge of behavioral health facility operations and relevant levels of care.
• Experience with core operational functions such as patient intake, admissions, utilization review, staffing, scheduling, discharges, census management, or patient retention.
• Ability and willingness to maintain an active, visible presence in day-to-day facility operations.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to work effectively across admissions, clinical, and operational teams.
• Commitment to behavioral healthcare, recovery, and a strong patient experience.

Responsibilities

• Lead the day-to-day operational functions of the facility.
• Conduct the majority of patient intakes.
• Maintain direct responsibility for facility staffing and scheduling.
• Manage and coordinate utilization review activities.
• Maintain operational oversight of admissions, discharges, and AMA situations.
• Communicate closely with admissions, clinical, and operational team members.
• Develop and maintain productive relationships with referral sources and facility partners.
• Identify operational problems early and implement practical solutions.
• Step into different areas of facility operations when additional support is needed.
• Hold staff accountable while contributing to a positive workplace culture.
• Support census, patient retention, and the overall patient experience.
• Partner with organizational leadership on facility performance and improvement initiatives.

Job description

The Providence behavioral health facility is seeking a hands-on Director of Operations to lead day-to-day operations, including intake, staffing, admissions, utilization review, discharges, and AMA management. This is a highly involved leadership role requiring presence across teams to ensure smooth patient flow and strong performance.

You will collaborate with admissions, clinical, and organizational leadership to drive census, patient experience, and facility improvements in Providence, Rhode