Hands-On IT Support Technician — Office & Warehouse

RefrigiWear, Inc; Dahlonega (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

RefrigiWear, Inc. is seeking a customer-focused IT Support Specialist to deliver hands-on frontline technology support across our North American operations.

You will troubleshoot user issues, manage service desk tickets end-to-end, prepare equipment, and help employees feel confident using technology in both office and warehouse settings. The role requires patient, organized communication in plain language and the ability to support devices, accounts, and IT assets while maintaining security and

Qualifications

• Relevant technical training, certification, or equivalent hands-on experience.
• Experience in a help desk, desktop support, or similar IT support role.
• Working knowledge of Windows and Microsoft 365.
• Experience with a ticketing system and endpoint management tools, such as Intune, is a plus.
• CompTIA A+ or a similar certification is a plus.
• Experience supporting a warehouse, distribution, or manufacturing environment is a plus.

Responsibilities

• Frontline support - Respond to requests received through the service desk, email, phone, and in person.
• Ticket resolution - Log, prioritize, troubleshoot, resolve, and document incidents and service requests from intake through closure.
• Device support - Support desktops, laptops, mobile devices, printers, peripherals, handheld barcode scanners, label printers, and conference room equipment.
• Equipment lifecycle - Set up, configure, deploy, retire, and accurately track computer equipment and other IT assets.
• User administration - Manage user accounts, permissions, and password resets in accordance with company policy.
• Employee transitions - Complete IT onboarding and offboarding tasks for new hires, transfers, and departures.

Skills

Help desk experience

Desktop support

Windows OS

Microsoft 365

Ticketing system

CompTIA A+

Tools

Intune

Job description

RefrigiWear, Inc. is seeking a customer-focused IT Support Specialist to deliver hands-on frontline technology support across our North American operations.

You will troubleshoot user issues, manage service desk tickets end-to-end, prepare equipment, and help employees feel confident using technology in both office and warehouse settings. The role requires patient, organized communication in plain language and the ability to support devices, accounts, and IT assets while maintaining security and