Hands-On IT Support Technician — First-Call Resolution

Cherry Creek Schools; Centennial, Northern (CO, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Cherry Creek Schools is seeking an IT Support Specialist to provide day-to-day technical service and user assistance for district hardware and software. The role handles help desk calls, emails, and tickets, analyzes problems, manages user accounts, and helps maintain system security.

It requires hands-on troubleshooting and escalation when needed. Responsibilities include supporting computers, printers, peripherals, and audiovisual equipment, plus contributing to end-user documentation.

Qualifications

• Associate degree or equivalent in computing; certification considered in lieu.
• Experience with standard district hardware/software and classroom tech.
• Strong communication and problem-solving in IT support contexts.
• Ability to work independently or with teams to resolve issues quickly.

Responsibilities

• Provide primary information technology support for day-to-day service and user assistance.
• Handle help desk calls, emails, and tickets; analyze problems and maintain security.
• Provide technical recommendations and service/repair of hardware and peripherals.
• Support district computers, printers, multimedia equipment, and telephony.
• Document workflows and contribute to end-user guides; escalate when needed.

Skills

Advanced problem-solving

Advanced interpersonal relations

Advanced communication skills

Ability to manage multiple priorities

Independent and collaborative work

Education

Associate's degree in Computer Science/Computer Engineering

Bachelor's degree in Computer Science/Computer Engineering (preferred)

Tools

Office 365

Outlook

Student Information Systems

Business Information Systems

Telephony systems

MS Windows

Mac OSX

Imaging tools

Job description

Cherry Creek Schools is seeking an IT Support Specialist to provide day-to-day technical service and user assistance for district hardware and software. The role handles help desk calls, emails, and tickets, analyzes problems, manages user accounts, and helps maintain system security.

It requires hands-on troubleshooting and escalation when needed. Responsibilities include supporting computers, printers, peripherals, and audiovisual equipment, plus contributing to end-user documentation.