Frontline IT Support Specialist

SUGAR CREEK CHARTER SCHOOL INC; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Sugar Creek Charter School Inc is seeking an IT Support Technician (Level 1) in Charlotte, NC. You will deliver first-level help desk support for PCs, printers, and end-user devices, handling incidents via phone, email, and ticketing systems while documenting resolutions and following security policies.

The role emphasizes strong customer service, basic hardware and Windows knowledge, and the ability to diagnose common issues quickly within an educational environment.

Qualifications

• High school diploma or equivalent required; IT coursework or certifications preferred.
• 1–3 years of desktop/help desk/technical support experience preferred.
• Experience with Windows operating systems and common productivity software.
• Familiarity with Windows Server 2016 and basic user-account tasks.
• Familiarity with routers, switches, and basic networking concepts.

Responsibilities

• Provide first-level IT support for desktops, laptops, printers, and user accounts.
• Respond to requests via phone, email, ticketing system, or in person.
• Perform routine maintenance, software updates, and basic diagnostics.
• Document work in ticketing/asset-management systems.
• Assist with network/server maintenance and equipment installations.

Skills

PC hardware

Windows OS

Troubleshooting

Customer service

Documentation

Teamwork

Education

High school diploma

IT coursework or certs

Tools

Ticketing software

Remote support tools

Job description

Sugar Creek Charter School Inc is seeking an IT Support Technician (Level 1) in Charlotte, NC. You will deliver first-level help desk support for PCs, printers, and end-user devices, handling incidents via phone, email, and ticketing systems while documenting resolutions and following security policies.

The role emphasizes strong customer service, basic hardware and Windows knowledge, and the ability to diagnose common issues quickly within an educational environment.