Hands-On IT Service Desk Team Lead

Stefanini North America and APAC; Irvine (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini North America and APAC is seeking a Working Team Leader in Irvine, California. This role involves leading a team of deskside technicians and performing technician tasks. Key responsibilities include team management, troubleshooting hardware issues, and ensuring service level agreements are met.

The ideal candidate will have at least 3 years of management experience, excellent communication skills, and a strong customer-oriented attitude. The company offers comprehensive benefits, including health insurance and professional development opportunities.

Qualifications

• 3+ years of management experience including coaching and mentoring.
• Excellent attention to detail and organization skills.
• Ability to communicate technical information to diverse audiences.

Responsibilities

• Lead a team of deskside technicians.
• Troubleshoot and repair hardware issues.
• Ensure team meets goals and follow departmental processes.

Skills

Troubleshooting hardware issues

Excellent communication skills

Management experience

Customer-oriented attitude

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Stefanini North America and APAC is seeking a Working Team Leader in Irvine, California. This role involves leading a team of deskside technicians and performing technician tasks. Key responsibilities include team management, troubleshooting hardware issues, and ensuring service level agreements are met.

The ideal candidate will have at least 3 years of management experience, excellent communication skills, and a strong customer-oriented attitude. The company offers comprehensive benefits, including health insurance and professional development opportunities.