Desktop Support Team Lead - Growth & Impact

Stefanini, Inc; Troy (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini, Inc. in Troy, MI is seeking a Desktop Support Team Leader II to oversee the Service Desk and lead a dedicated team onsite. The role focuses on coaching, performance evaluations, and ensuring service quality in alignment with client SLAs.

The position requires a minimum of 2+ years of management experience, strong communication skills, and the ability to manage day-to-day operations in a fast-paced IT environment. Onsite work is required.

Qualifications

• 2+ years of management experience including coaching, training, mentoring, interviewing, hiring and terminations.
• Strong interpersonal skills and Excellent verbal and written communication.
• Excellent attention to detail and organization skills.
• Effective time management and organizational skills.
• Be a big-thinker, able to think strategically and align with client goals.
• Be flexible & adaptable in understanding of client needs and goals to achieve successful outcomes.

Responsibilities

• Create a cohesive team environment through consistent management.
• Coach and counsel direct reports; provide feedback and conduct evaluations.
• Write employee performance evaluations, deliver merit reviews, update journals, and perform other admin tasks.
• Perform root cause analysis and identify opportunities to improve efficiencies.
• Ensure direct reports meet goals and follow departmental processes.
• Responsible for day to day operations of Service Desk.
• Work with Project and Senior Management Team for long-term strategies and SLAs.

Skills

Management experience

Coaching

Performance reviews

Interpersonal skills

Time management

Organizational skills

Communication skills

Strategic thinking

Education

High school diploma or equivalent

Job description

Stefanini, Inc. in Troy, MI is seeking a Desktop Support Team Leader II to oversee the Service Desk and lead a dedicated team onsite. The role focuses on coaching, performance evaluations, and ensuring service quality in alignment with client SLAs.

The position requires a minimum of 2+ years of management experience, strong communication skills, and the ability to manage day-to-day operations in a fast-paced IT environment. Onsite work is required.