Hands-On IT Intern: Systems, Security & Helpdesk

Buildertrend; Omaha (NE); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Free daily lunches at the office

Onsite fitness center

No weekend hours – 8 a.m. to 5 p.m.

Monthly intern events

Job summary

Buildertrend, a leading residential construction management platform, seeks a Summer Enterprise Technology Intern in Omaha, NE. You will own real tickets from week one, working with senior IT, Systems and Security teams to support laptops, networks, and accounts.

The role runs through summer 2027 and emphasizes hands-on learning and project ownership. You’ll gain experience in Active Directory, SSO, asset management, and software rollout support, while contributing to AI-enabled workflows and

Qualifications

• Pursuing a degree in information technology, computer science, MIS or related field (sophomore standing or above).
• Methodical troubleshooter who asks questions instead of panicking when something breaks.
• Clear communicator who can explain a fix in plain English to nontechnical coworkers.
• Genuine interest in how internal IT differs from customer-facing tech.
• Reliable, organized and comfortable owning a ticket queue.

Responsibilities

• Provide first- and second-tier support, troubleshooting hardware, software, network and account access issues.
• Set up new-hire equipment, image laptops and process offboarding equipment returns.
• Manage the ticket queue, track assets and handle basic account administration in Active Directory and SSO.
• Write help articles, setup guides and process runbooks that make the team more self-sufficient.
• Partner on small projects, such as software rollouts and conference room AV upgrades.
• Learn endpoint management, ticketing tools such as Jira and basic networking.
• Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work.

Job description

Buildertrend, a leading residential construction management platform, seeks a Summer Enterprise Technology Intern in Omaha, NE. You will own real tickets from week one, working with senior IT, Systems and Security teams to support laptops, networks, and accounts.

The role runs through summer 2027 and emphasizes hands-on learning and project ownership. You’ll gain experience in Active Directory, SSO, asset management, and software rollout support, while contributing to AI-enabled workflows and