Help Desk Technician

Insight Global; Canonsburg (Washington County); On-site; USD 26,000 - 33,000; Full time

Job summary

Insight Global is seeking a Helpdesk technician to be onsite in Canonsburg, PA for a 6–9 month contract with possible extensions. The role splits 60% ticketing and 40% end-user support, addressing tier-1 and tier-2 requests, and maintaining an accurate CMDB.

Responsibilities include incident management, asset tracking, and troubleshooting in Microsoft Office environments, with onboarding/offboarding support for new hires. Competitive hourly compensation offered.

Qualifications

• 1–3 years of experience with Windows OS support / Help Desk responsibilities.
• Active Directory experience.
• Office 365 and Mac OS experience.
• Ticketing experience across IT support processes.

Responsibilities

• Provide tier-1 and tier-2 end-user support in-person or remote.
• Manage, respond to, and resolve incidents and service requests per SLA.
• End-user support and issue resolution across environments.
• Follow asset management processes and maintain CMDB records.
• Troubleshoot Microsoft Office tools including O365 and Teams.
• Configure and troubleshoot basic VM, network, and file-share issues.
• Assist with onboarding and offboarding of employees.

Skills

Windows OS support

Active Directory

Office 365

MAC OS

Ticketing

Tools

ServiceNow

Job description

Duration: 6–9-month contract w/ extensions

Location: Canonsburg, PA

Required Qualifications

• 1-3 years of experience with Windows OS support / Help Desk support
• Active Directory Experience
• Office 365 and MAC OS experience
• Ticketing experience

Plusses-

• Servicenow Ticketing Experience

Day to Day –

Insight Global is seeking a Helpdesk tech for one of their simulation software engineering companies. This person will be sitting onsite in the Canonsburg location. 60% of their day will be doing ticketing and 40% of their day will be upkeep of end users and support.

Some responsibilities will include –

• Provide tier-1 and tier-2 support to the end user either physically or through remote support tools
• Manage, create, respond to, and resolve Incidents and Service Requests adhering to pre-defined processes and SLA
• End User Support
• Adhere to documented Asset Management procedures and maintain accurate records in the CMDB
• Troubleshooting issues related to Microsoft Office tools including O365 and MS Teams
• Configuration and troubleshooting of basic issues related to (but not limited to) virtual machines, networks / network protocols, and Windows File Shares
• Assist with the onboarding and offboarding of employees (remote and in-person)

Compensation:

$19/hr to $24/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location.