Hands-on Inside Sales Manager: Team Coach & Growth

3 Men Movers; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Two weeks PTO + holidays

Medical, dental, vision insurance

401(k) with company match

Five work-from-home days per year

Employee discounts

Job summary

3 Men Movers is seeking a hands-on Inside Sales Manager who enjoys developing people, driving sales, and delivering a great customer experience. You’ll stay involved in sales, coach, schedule, and handle escalations with support from the Sales Director.

This is a working management role perfect for leaders who excel in phone-based sales, CRM coordination, and coaching performance. Hospitality backgrounds are welcome and valued for customer service during busy periods.

Qualifications

• Prior leadership, supervisory, or management experience.
• Strong sales record and ability to coach others toward better results.
• Interest in developing people while holding them accountable.
• Confidence giving direct feedback and handling difficult conversations professionally.
• Strong communication, organization, and follow-through.
• Ability to stay composed during customer escalations and busy periods.
• Comfort working in a phone-based sales environment and learning new systems.
• Experience with CRM systems; GoHighLevel or Oracle NetSuite experience is a plus.

Responsibilities

• Lead the Inside Sales team’s daily activities and hold team members accountable for sales performance, attendance, productivity, lead follow-up, and customer experience.
• Conduct one-on-one meetings and provide clear, specific, actionable coaching.
• Review calls, messages, and sales activity to identify strengths and development opportunities.
• Address performance concerns promptly and document coaching conversations and next steps.
• Create and maintain the team’s schedule based on business needs.
• Monitor staffing coverage, inbound activity, response times, and service levels, adjusting as needed.
• Serve as the first point of contact for agent questions, customer escalations, and process clarification.
• Identify operational issues early and coordinate solutions. Bring issues requiring director involvement forward with a clear summary and recommended next step.
• Maintain strong personal sales performance and provide phone and lead coverage when needed.
• Track conversion, lead handling, and other team performance measures, using the results to guide coaching and improvements.
• Help prepare for and lead weekly Sales Team Meetings.
• Assist with commission inputs, reporting, and other department responsibilities.
• Keep leadership informed through accurate documentation, timely updates, and constructive feedback.

Skills

Leadership

Sales track record

Coaching

Customer experience

Communication

Organization

Escalations handling

CRM experience

Tools

GoHighLevel

Oracle NetSuite

Job description

3 Men Movers is seeking a hands-on Inside Sales Manager who enjoys developing people, driving sales, and delivering a great customer experience. You’ll stay involved in sales, coach, schedule, and handle escalations with support from the Sales Director.

This is a working management role perfect for leaders who excel in phone-based sales, CRM coordination, and coaching performance. Hospitality backgrounds are welcome and valued for customer service during busy periods.