Inside Sales Manager

swipejobs; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading recruiting service in Houston seeks a Sales Team Lead. You will lead and motivate inside sales representatives, monitor metrics, and ensure a high-quality customer experience. Ideal candidates have strong problem-solving skills, coaching abilities, and high emotional intelligence. You will thrive in a collaborative environment focused on continuous improvement and innovation in business performance.

Qualifications

• Proactive problem-solving and escalation management.
• Ability to coach and identify performance gaps.
• Strong emotional intelligence and team dynamics understanding.

Responsibilities

• Lead and motivate inside sales representatives.
• Monitor daily sales metrics and analyze trends.
• Ensure high-quality customer experience and communication.

Job description

Key Responsibilities

• Lead, coach, and motivate inside sales representatives to meet or exceed targets
• Support recruiting, onboarding, and training of new team members
• Establish clear KPIs and performance expectations (quotes, orders, activity)
• Communicate performance updates, challenges, and insights to leadership
• Act as a bridge between sales and production to ensure alignment
• Handle escalations and complex customer or operational issues

Performance Tracking & Reporting

• Monitor daily sales metrics including quotes and order activity
• Analyze trends and implement performance improvement plans
• Conduct regular one-on-one meetings with team members
• Provide consistent reporting and visibility to leadership
• Ensure accurate and effective CRM usage (customer data, terms, orders)
• Maintain clean pipelines (monthly order cleanup, quarterly quote cleanup)
• Continuously improve sales workflows and processes
• Collaborate cross-functionally with Production, Purchasing, Logistics, and Finance

Customer Experience

• Ensure a high-quality, consistent customer experience from inquiry to delivery
• Maintain strong communication standards across all channels
• Ensure response times remain within 24 hours

Daily / Weekly / Monthly Responsibilities

• Manage team attendance, scheduling, and approvals
• Oversee shared inbox and communication flow
• Serve as escalation point for the inside sales team
• Track chargebacks and report daily totals
• Lead sales meetings, set agendas, and follow through on action items
• Maintain CRM data accuracy and perform quarterly cleanups

Success Metrics

• Team productivity and ability to stay ahead of workload
• Strong onboarding and development of team members
• Sales performance, momentum, and retention
• CRM accuracy and data integrity

The Ideal Candidate

Core Traits

• Ownership Mentality – Proactively solves problems before escalation
• Coaching Leader – Identifies performance gaps and builds action plans
• High Emotional Intelligence (EQ) – Understands team dynamics and motivation
• Resilient & Driven – Thrives under pressure and manages multiple priorities
• Integrity & Accountability – Leads by example and builds trust
• Growth-Oriented – Continuously seeks improvement and feedback

Why Join

• Opportunity to lead and shape a growing sales team
• High visibility role with direct impact on business performance
• Collaborative environment across operations and leadership
• Strong focus on process improvement and innovation