Inside Sales Manager

3 Men Movers; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Two weeks PTO + holidays

Medical, dental, vision insurance

401(k) with company match

Five work-from-home days per year

Employee discounts

Job summary

3 Men Movers is seeking a hands-on Inside Sales Manager who enjoys developing people, driving sales, and delivering a great customer experience. You’ll stay involved in sales, coach, schedule, and handle escalations with support from the Sales Director.

This is a working management role perfect for leaders who excel in phone-based sales, CRM coordination, and coaching performance. Hospitality backgrounds are welcome and valued for customer service during busy periods.

Qualifications

• Prior leadership, supervisory, or management experience.
• Strong sales record and ability to coach others toward better results.
• Interest in developing people while holding them accountable.
• Confidence giving direct feedback and handling difficult conversations professionally.
• Strong communication, organization, and follow-through.
• Ability to stay composed during customer escalations and busy periods.
• Comfort working in a phone-based sales environment and learning new systems.
• Experience with CRM systems; GoHighLevel or Oracle NetSuite experience is a plus.

Responsibilities

• Lead the Inside Sales team’s daily activities and hold team members accountable for sales performance, attendance, productivity, lead follow-up, and customer experience.
• Conduct one-on-one meetings and provide clear, specific, actionable coaching.
• Review calls, messages, and sales activity to identify strengths and development opportunities.
• Address performance concerns promptly and document coaching conversations and next steps.
• Create and maintain the team’s schedule based on business needs.
• Monitor staffing coverage, inbound activity, response times, and service levels, adjusting as needed.
• Serve as the first point of contact for agent questions, customer escalations, and process clarification.
• Identify operational issues early and coordinate solutions. Bring issues requiring director involvement forward with a clear summary and recommended next step.
• Maintain strong personal sales performance and provide phone and lead coverage when needed.
• Track conversion, lead handling, and other team performance measures, using the results to guide coaching and improvements.
• Help prepare for and lead weekly Sales Team Meetings.
• Assist with commission inputs, reporting, and other department responsibilities.
• Keep leadership informed through accurate documentation, timely updates, and constructive feedback.

Skills

Leadership

Sales track record

Coaching

Customer experience

Communication

Organization

Escalations handling

CRM experience

Tools

GoHighLevel

Oracle NetSuite

Job description

Inside Sales Manager

3 Men Movers is looking for a hands-on Inside Sales Manager who enjoys developing people, driving sales, and delivering a great customer experience.

You’ll lead the team’s daily performance, coaching, scheduling, and accountability, with support from the Sales Director. This is a working management role: you’ll stay involved in sales, help handle customer escalations, and model the follow-through you expect from your team.

Hospitality backgrounds are welcome! If you’ve led a hotel, restaurant, or guest service team, we value your ability to develop people, drive sales, and keep things running smoothly during busy periods.

Schedule and Compensation

• Work hours: 9:00 a.m.–6:00 p.m.

• Weekend work required every other weekend

• Annual salary: $60,000–$65,000

• Annual profit sharing and holiday bonus

What You’ll Do

• Lead the Inside Sales team’s daily activities and hold team members accountable for sales performance, attendance, productivity, lead follow-up, and customer experience.

• Conduct one-on-one meetings and provide clear, specific, actionable coaching.

• Review calls, messages, and sales activity to identify strengths and development opportunities.

• Address performance concerns promptly and document coaching conversations and next steps.

• Create and maintain the team’s schedule based on business needs.

• Monitor staffing coverage, inbound activity, response times, and service levels, adjusting as needed.

• Serve as the first point of contact for agent questions, customer escalations, and process clarification.

• Identify operational issues early and coordinate solutions. Bring issues requiring director involvement forward with a clear summary and recommended next step.

• Maintain strong personal sales performance and provide phone and lead coverage when needed.

• Track conversion, lead handling, and other team performance measures, using the results to guide coaching and improvements.

• Help prepare for and lead weekly Sales Team Meetings.

• Assist with commission inputs, reporting, and other department responsibilities.

• Keep leadership informed through accurate documentation, timely updates, and constructive feedback.

What You Bring

• Prior leadership, supervisory, or management experience.

• A strong sales record and the ability to coach others toward better results.

• An interest in developing people while holding them accountable.

• Confidence giving direct feedback and handling difficult conversations professionally.

• Strong communication, organization, and follow-through.

• The ability to stay composed during customer escalations and busy periods.

• Comfort working in a phone-based sales environment and learning new systems.

• Experience with CRM systems; GoHighLevel or Oracle NetSuite experience is a plus.

What Success Looks Like

You’re approachable, willing to step in, and clear about expectations. You notice issues early, use performance data to guide your decisions, and follow through until there’s a resolution. Your team knows where it stands, what needs to improve, and that you’re invested in its success.

Benefits and Perks

• Two weeks of PTO in your first year, plus paid holidays

• Medical, dental, and vision insurance

• 401(k) with company match

• Five work-from-home days per year

• Employee discounts

About 3 Men Movers

At 3 Men Movers, our Inside Sales team helps customers navigate an important transition. We work closely with our operations and customer experience teams to understand each customer’s needs, communicate clearly, and help them book the right moving services.

If you enjoy leading people, improving performance, and helping customers feel confident about their next move, we’d love to hear from you.