Inside Sales Representative

Seal & Design; City of Syracuse (NY); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k) and profit sharing

Paid time off

Bonuses

Paid holidays

Life insurance

Yearly performance reviews

Job summary

Seal & Design, Inc. is a family owned company rooted in Clarence, NY, serving customers across the U.S. and Canada with gaskets, o-rings, seals, and molded components.

We are seeking an Inside Sales/Account Manager to nurture relationships, prepare quotes, and support the sales team in a dynamic environment. Qualifications include a Bachelor's degree and 1–2+ years related experience, with strong communication skills and proficiency in Microsoft Office and ERP systems.

Qualifications

• Bachelor's degree required; 1–2+ years related experience preferred.
• Experience handling high volumes of emails and quotations.
• Strong Microsoft Office and ERP proficiency.
• Excellent written and verbal communication abilities.

Responsibilities

• Maintain and grow existing customer relationships and generate new leads.
• Prepare quotes, calculate costs, and follow up on quotations.
• Capture customer needs and respond to technical questions.
• Process orders, handle complaints and returns while protecting margins.
• Assist with inbound inquiries by phone and website as needed.
• Support Inside Sales Manager and sales team on projects.

Skills

Communication skills

Multitasking

Analytical

Problem solving

Attention to detail

Markup calculation

Education

Bachelor's degree

Tools

Microsoft Office

ERP system

Job description

Seal & Design, Inc. is a family owned company founded and located in Clarence, NY with three divisions located across the U.S. and Canada. Our product line includes gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and many other products for a wide array of sealing applications. We provide superior products to our customers across many industries, including: Automotive, Medical, Military & Defense, Aerospace, Electronics, Power Generation, Hydraulics, and HVAC.

Pay Range: $60,000 - $68,000/year

Requirements

• Perform all account management duties by maintaining and growing existing relationships and developing new ones through inbound leads, customer and vendor referrals ?


• Calculate costs, offer quotations and follow up on open quotations


• Understand customer needs and requirements


• Accurately respond to technical questions


• Complete order entry, respond to complaints and process returns


• Responsible for maintaining profit margins


• Respond to inbound phone and website inquiries as needed


• Source raw material and parts as needed


• Set up new customer parts in ERP system


• Communicate key information to other internal departments


• Support Inside Sales Manager and outside sales team with special projects and other tasks


• Observe safety and security procedures

Qualifications

• Bachelor's degree, one to two years or more related experience preferred


• Proficiency processing a high volume of emails


• Ability to navigate operating system and Microsoft programs (Teams, Excel, Word, etc.)


• Technical aptitude and strong attention to detail


• Problem solving ability


• Demonstrated ability to calculate markups, margins and other figures as it pertains to quotations


• Excellent written and verbal communication skills


• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task


• Ability to work independently and as a member of a team


• Versatility, flexibility, and a willingness to work with enthusiasm in a dynamic environment


• Familiarity with PPAP and APQP processes a plus

Benefits Seal & Design rewards our engaged and talented team with competitive salaries and generous, comprehensive benefit packages which include:

• Medical/Dental/Vision Plans


• 401(k) and profit sharing


• Paid Time Off


• Bonuses


• Paid Holidays


• Life Insurance


• Yearly Performance Reviews