Hands-On Housekeeping Supervisor: Team Lead & Training

Island Hospitality Management; Dedham (MA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Employee discounts

Paid time off

Job summary

Island Hospitality Management is seeking a hands-on Housekeeping Supervisor in Dedham, MA. You will lead housekeeping tasks, ensure cleanliness of guest rooms, and set a strong example for your team while maintaining open communication with maintenance and front desk to guarantee guest satisfaction.

The role requires flexibility in scheduling and a proactive approach to training staff, quality control, and adherence to brand standards.

Qualifications

• Must be a motivated team player with initiative and achievement drive.
• Able to handle problems and maintain composure in stressful situations.
• Provides excellent guest service and communicates across departments.

Responsibilities

• Perform basic housekeeping duties: change linens, towels, restock supplies, vacuum, dust, and tidy rooms.
• Deliver linens to laundry.
• Inspect rooms and public spaces daily per brand and IHM standards.
• Train new housekeeping staff on standards and service guarantees.
• Participate in preventative maintenance programs.
• Monitor stock levels and replenish housekeeping carts as needed.
• Notify supervisors of damages or disturbances and coordinate with maintenance and front desk.

Skills

Team player

Strong initiative

Problem solving

Guest service

Communication skills

Job description

Island Hospitality Management is seeking a hands-on Housekeeping Supervisor in Dedham, MA. You will lead housekeeping tasks, ensure cleanliness of guest rooms, and set a strong example for your team while maintaining open communication with maintenance and front desk to guarantee guest satisfaction.

The role requires flexibility in scheduling and a proactive approach to training staff, quality control, and adherence to brand standards.