Hands-On Hotel Operations Leader

By The Sea Resorts; Panama City (FL); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Tru by Hilton Panama City Beach is seeking an experienced Operations Manager to lead daily hotel operations, uphold Hilton brand standards, and deliver friendly, efficient guest service.

This hands-on leadership role requires coordinating Front Office, Housekeeping, Maintenance, and other departments, with a focus on guest satisfaction, staffing, and performance. Previous Hilton hotel experience is required.

Qualifications

• Previous Hilton hotel experience.
• Previous hotel supervisory or management experience.
• Strong understanding of hotel operations, including Front Office, Housekeeping, guest service, and basic property maintenance coordination.
• Demonstrated experience leading, coaching, and holding employees accountable.
• Strong guest-service and problem-solving skills.
• Ability to prioritize multiple operational needs in a fast-paced hotel environment.
• Strong communication and organizational skills.
• Ability to work a flexible schedule based on hotel needs, including weekends, holidays, and occasional evenings.

Responsibilities

• Assist the General Manager with oversight of day-to-day hotel operations.
• Maintain a visible leadership presence and inspect guest and operational areas.
• Ensure departments are properly staffed based on occupancy and business needs.
• Identify operational problems and develop timely solutions with department leaders.
• Assist with opening/closing responsibilities and Manager-on-Duty coverage.
• Respond to property emergencies and operational issues.
• Coordinate communication between Front Office, Housekeeping, Maintenance, and other departments.
• Provide leadership and support to the Front Office team.
• Ensure arrivals, departures, reservations, room assignments, and guest requests are handled efficiently.
• Monitor lobby/front desk operations for a professional guest experience.
• Oversee scheduling, training, and performance management of Front Office staff.
• Resolve escalated guest complaints and service recovery.
• Monitor Hilton Honors recognition and benefits.
• Monitor guest feedback and address recurring concerns.
• Lead housekeeping to ensure rooms are cleaned and ready.
• Inspect room readiness and housekeeping productivity.
• Conduct property and room inspections for cleanliness/brand standards.
• Assist in resolving housekeeping staffing or operational challenges.
• Ensure public areas remain clean and guest-ready.
• Coordinate with Maintenance to address guest-impacting issues promptly.
• Monitor open maintenance items and out-of-order rooms.
• Conduct property walks to identify issues.
• Prioritize repairs based on guest impact.
• Communicate and follow through on maintenance concerns.
• Support department leaders with coaching and performance management.
• Foster a professional, positive, and team-oriented environment.
• Reinforce attendance, appearance, conduct, productivity, and service expectations.
• Assist with onboarding and training new team members.
• Identify staffing needs and communicate hiring priorities.
• Lead by example and assist during high occupancy or shortages.
• Ensure hotel operations meet Hilton brand standards.
• Monitor guest satisfaction scores and feedback.
• Develop corrective action when standards are not met.
• Promote hospitality, responsiveness, cleanliness, and attention to detail.
• Assist General Manager with labor management and scheduling.
• Monitor overtime and staffing based on demand.
• Review daily reports and communicate significant issues.
• Assist with inventory controls and expense management.
• Ensure proper cash handling and controls.
• Assist with vendor coordination and administrative responsibilities.

Skills

Hilton hotel experience

Supervisory/management experience

Operations knowledge

Leadership coaching

Guest service skills

Communication skills

Scheduling flexibility

Job description

Tru by Hilton Panama City Beach is seeking an experienced Operations Manager to lead daily hotel operations, uphold Hilton brand standards, and deliver friendly, efficient guest service.

This hands-on leadership role requires coordinating Front Office, Housekeeping, Maintenance, and other departments, with a focus on guest satisfaction, staffing, and performance. Previous Hilton hotel experience is required.