Operations Manager

By The Sea Resorts; Panama City (FL); On-site; USD 45,000 - 50,000; Full time

Job summary

Tru by Hilton Panama City Beach is seeking an experienced Operations Manager to lead daily hotel operations, uphold Hilton brand standards, and deliver friendly, efficient guest service.

This hands-on leadership role requires coordinating Front Office, Housekeeping, Maintenance, and other departments, with a focus on guest satisfaction, staffing, and performance. Previous Hilton hotel experience is required.

Qualifications

• Previous Hilton hotel experience.
• Previous hotel supervisory or management experience.
• Strong understanding of hotel operations, including Front Office, Housekeeping, guest service, and basic property maintenance coordination.
• Demonstrated experience leading, coaching, and holding employees accountable.
• Strong guest-service and problem-solving skills.
• Ability to prioritize multiple operational needs in a fast-paced hotel environment.
• Strong communication and organizational skills.
• Ability to work a flexible schedule based on hotel needs, including weekends, holidays, and occasional evenings.

Responsibilities

• Assist the General Manager with oversight of day-to-day hotel operations.
• Maintain a visible leadership presence and inspect guest and operational areas.
• Ensure departments are properly staffed based on occupancy and business needs.
• Identify operational problems and develop timely solutions with department leaders.
• Assist with opening/closing responsibilities and Manager-on-Duty coverage.
• Respond to property emergencies and operational issues.
• Coordinate communication between Front Office, Housekeeping, Maintenance, and other departments.
• Provide leadership and support to the Front Office team.
• Ensure arrivals, departures, reservations, room assignments, and guest requests are handled efficiently.
• Monitor lobby/front desk operations for a professional guest experience.
• Oversee scheduling, training, and performance management of Front Office staff.
• Resolve escalated guest complaints and service recovery.
• Monitor Hilton Honors recognition and benefits.
• Monitor guest feedback and address recurring concerns.
• Lead housekeeping to ensure rooms are cleaned and ready.
• Inspect room readiness and housekeeping productivity.
• Conduct property and room inspections for cleanliness/brand standards.
• Assist in resolving housekeeping staffing or operational challenges.
• Ensure public areas remain clean and guest-ready.
• Coordinate with Maintenance to address guest-impacting issues promptly.
• Monitor open maintenance items and out-of-order rooms.
• Conduct property walks to identify issues.
• Prioritize repairs based on guest impact.
• Communicate and follow through on maintenance concerns.
• Support department leaders with coaching and performance management.
• Foster a professional, positive, and team-oriented environment.
• Reinforce attendance, appearance, conduct, productivity, and service expectations.
• Assist with onboarding and training new team members.
• Identify staffing needs and communicate hiring priorities.
• Lead by example and assist during high occupancy or shortages.
• Ensure hotel operations meet Hilton brand standards.
• Monitor guest satisfaction scores and feedback.
• Develop corrective action when standards are not met.
• Promote hospitality, responsiveness, cleanliness, and attention to detail.
• Assist General Manager with labor management and scheduling.
• Monitor overtime and staffing based on demand.
• Review daily reports and communicate significant issues.
• Assist with inventory controls and expense management.
• Ensure proper cash handling and controls.
• Assist with vendor coordination and administrative responsibilities.

Skills

Hilton hotel experience

Supervisory/management experience

Operations knowledge

Leadership coaching

Guest service skills

Communication skills

Scheduling flexibility

Job description

Location: Panama City Beach, FL
Salary: $45,000–$50,000 annually, depending on experience
Employment Type: Full-Time

The Opportunity

Tru by Hilton is seeking an experienced Operations Manager to assist with the daily operation of the hotel and ensure our guests receive the friendly, efficient, and consistent experience expected of the Hilton brand.

This is a hands-on hotel leadership position. The Operations Manager will work closely with the General Manager and department leaders to oversee daily operations, maintain brand standards, support team members, address guest concerns, and ensure departments are working together effectively.

The right candidate will be comfortable moving throughout the property, identifying operational issues, helping departments solve problems, and stepping in wherever needed to keep the hotel running smoothly.

Previous Hilton hotel experience is required for this position.

What You'll Do

Daily Hotel Operations

• Assist the General Manager with oversight of day-to-day hotel operations.

• Maintain a visible leadership presence throughout the property and regularly inspect guest and operational areas.

• Ensure departments are properly staffed and prepared based on occupancy, arrivals, departures, and business needs.

• Identify operational problems and work with department leaders to develop timely solutions.

• Assist with opening and closing responsibilities and Manager-on-Duty coverage as needed.

• Respond to property emergencies and operational issues when required.

• Help ensure smooth communication and coordination between Front Office, Housekeeping, Maintenance, and other hotel departments.

Front Office & Guest Services

• Provide leadership and support to the Front Office team.

• Ensure arrivals, departures, reservations, room assignments, and guest requests are handled accurately and efficiently.

• Monitor lobby and front desk operations to ensure a professional and welcoming guest experience.

• Assist with scheduling, training, coaching, and performance management of Front Office team members.

• Resolve escalated guest complaints and service recovery situations.

• Ensure Hilton Honors members receive appropriate recognition and benefits.

• Monitor guest feedback and work with department leaders to address recurring concerns.

Housekeeping & Property Readiness

• Lead the housekeeping staff to ensure rooms are cleaned, inspected, and released on time.

• Monitor room readiness, out-of-order rooms, and housekeeping productivity.

• Conduct property and guest room inspections to ensure cleanliness and brand standards are maintained.

• Assist in resolving housekeeping staffing or operational challenges that affect room availability.

• Ensure public areas remain clean, organized, and guest-ready throughout the day.

Maintenance & Property Condition

• Coordinate with Maintenance to ensure guest-impacting issues are addressed promptly.

• Monitor open maintenance items, out-of-order rooms, and recurring property concerns.

• Conduct routine property walks to identify maintenance, cleanliness, safety, and appearance issues.

• Help prioritize repairs based on guest impact and operational needs.

• Ensure maintenance concerns reported by guests or employees are properly communicated and followed through to completion.

Team Leadership

• Support department leaders with employee coaching, training, accountability, and performance management.

• Help establish a professional, positive, and team-oriented work environment.

• Reinforce attendance, appearance, conduct, productivity, and service expectations.

• Assist with onboarding and training new team members.

• Help identify staffing needs and communicate hiring priorities to the General Manager and Human Resources.

• Lead by example and be willing to assist departments during periods of high occupancy or unexpected staffing shortages.

Hilton Brand Standards & Guest Satisfaction

• Ensure hotel operations consistently meet Hilton and Tru brand standards.

• Support Hilton quality assurance requirements, brand initiatives, and property inspections.

• Monitor guest satisfaction scores, reviews, and feedback.

• Work with department leaders to develop corrective action when service or operational standards are not being met.

• Promote a culture focused on hospitality, responsiveness, cleanliness, and attention to detail.

Administrative & Financial Responsibilities

• Assist the General Manager with labor management and departmental scheduling.

• Monitor overtime and staffing levels based on business demand.

• Review daily operational reports and communicate significant issues to the General Manager.

• Assist with inventory controls, purchasing, and expense management as assigned.

• Ensure proper cash handling, payment processing, and operational controls are followed.

• Assist with vendor coordination and other administrative responsibilities as needed.

What We're Looking For

Required:

• Previous Hilton hotel experience.

• Previous hotel supervisory or management experience.

• Strong understanding of hotel operations, including Front Office, Housekeeping, guest service, and basic property maintenance coordination.

• Demonstrated experience leading, coaching, and holding employees accountable.

• Strong guest-service and problem-solving skills.

• Ability to prioritize multiple operational needs in a fast-paced hotel environment.

• Strong communication and organizational skills.

• Ability to work a flexible schedule based on hotel needs, including weekends, holidays, and occasional evenings.

Preferred:

• Previous experience as an Operations Manager, Assistant General Manager, Front Office Manager, or similar hotel leadership position.

• Experience with Hilton property management systems, Hilton Honors, and Hilton brand standards.

• Experience in a high-volume, leisure-market, or seasonal hotel environment.

• Experience managing labor and departmental productivity.

Compensation & Benefits

• $45,000–$50,000 annually, depending on experience.

• Competitive benefits package.

• Opportunity for advancement within a growing multi-property hospitality organization.

Who Will Succeed Here

This position is best suited for someone who does not want to manage the hotel from an office. We are looking for a visible, hands-on operations leader who is comfortable walking rooms, helping the Front Desk through a busy arrival period, following up on a maintenance issue, checking property conditions, coaching an employee, and resolving a guest concern—all in the same day.

The successful candidate will understand Hilton standards while also recognizing the realities of daily hotel operations. They will be organized, accountable, responsive, and willing to step in wherever needed to support the property and the team.

If you have Hilton experience, strong hotel operations knowledge, and enjoy being actively involved in running a property, we'd like to hear from you.