Hands-On GM, Restoration Ops | Flexible Schedule & Growth

1800 Water Damage of Birmingham,Al; New Hampshire; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Competitive salary

Job summary

1-800 WATER DAMAGE is seeking an experienced General Manager for Restoration Operations to lead daily restoration activities, support field teams, and ensure quality and profitability. This working GM will balance office leadership with on-site involvement as needed to drive large-loss projects and client satisfaction.

The role requires 3+ years in restoration with IICRC S500/S520 knowledge; ASD certification preferred.

Qualifications

• 3+ years of professional restoration experience; advanced water damage Experience Strongly Preferred.
• Strong working knowledge of IICRC S500 and S520 standards.
• IICRC ASD certification preferred; additional certifications are a plus.
• Demonstrated knowledge of moisture meters, thermal imaging, psychrometry, dehumidification, air movement, drying calculations, and moisture documentation.
• Experience with large-loss, commercial, or complex restoration projects preferred.
• Ability to read floor plans and blueprints and develop effective drying strategies.

Responsibilities

• Lead and oversee daily restoration operations, including water, mold, fire, and reconstruction projects.
• Supervise and support Project Managers, estimators, technicians, and production teams.
• Step into the field as needed to perform or direct advanced restoration work and large-loss projects.
• Evaluate losses, develop scopes, establish drying plans, and determine equipment, labor, and resource requirements.
• Understand moisture mapping, psychrometry, drying science, equipment calculations, electrical requirements, containment, and building environments.
• Direct multiple crews and projects during high-volume or CAT events.
• Ensure proper documentation, photo logs, moisture records, equipment usage, and job reporting.
• Maintain high standards for safety, PPE, property protection, customer service, and workmanship.
• Monitor project schedules, labor, equipment, material usage, job costs, and profitability.
• Identify operational problems quickly and take ownership of the solution.
• Recruit, train, coach, and hold team members accountable to company standards.
• Conduct quality-control inspections and ensure projects are completed properly and profitably.
• Resolve escalated customer issues and maintain strong customer relationships.
• Ensure compliance with company procedures, IICRC standards, safety requirements, and applicable regulations.
• Use technology, CRM, estimating, documentation, and project-management systems to improve efficiency and accountability.
• Provide ownership with clear reporting on operations, staffing, project performance, profitability, and opportunities for improvement.

Skills

Leadership

Communication

Organization

Problem-solving

Education

IICRC ASD certification

Tools

Estimating software

Project-management systems

Mobile devices

Job description

1-800 WATER DAMAGE is seeking an experienced General Manager for Restoration Operations to lead daily restoration activities, support field teams, and ensure quality and profitability. This working GM will balance office leadership with on-site involvement as needed to drive large-loss projects and client satisfaction.

The role requires 3+ years in restoration with IICRC S500/S520 knowledge; ASD certification preferred.