General Manager

1800 Water Damage of Birmingham,Al; New Hampshire; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Competitive salary

Job summary

1-800 WATER DAMAGE is seeking an experienced General Manager for Restoration Operations to lead daily restoration activities, support field teams, and ensure quality and profitability. This working GM will balance office leadership with on-site involvement as needed to drive large-loss projects and client satisfaction.

The role requires 3+ years in restoration with IICRC S500/S520 knowledge; ASD certification preferred.

Qualifications

• 3+ years of professional restoration experience; advanced water damage Experience Strongly Preferred.
• Strong working knowledge of IICRC S500 and S520 standards.
• IICRC ASD certification preferred; additional certifications are a plus.
• Demonstrated knowledge of moisture meters, thermal imaging, psychrometry, dehumidification, air movement, drying calculations, and moisture documentation.
• Experience with large-loss, commercial, or complex restoration projects preferred.
• Ability to read floor plans and blueprints and develop effective drying strategies.

Responsibilities

• Lead and oversee daily restoration operations, including water, mold, fire, and reconstruction projects.
• Supervise and support Project Managers, estimators, technicians, and production teams.
• Step into the field as needed to perform or direct advanced restoration work and large-loss projects.
• Evaluate losses, develop scopes, establish drying plans, and determine equipment, labor, and resource requirements.
• Understand moisture mapping, psychrometry, drying science, equipment calculations, electrical requirements, containment, and building environments.
• Direct multiple crews and projects during high-volume or CAT events.
• Ensure proper documentation, photo logs, moisture records, equipment usage, and job reporting.
• Maintain high standards for safety, PPE, property protection, customer service, and workmanship.
• Monitor project schedules, labor, equipment, material usage, job costs, and profitability.
• Identify operational problems quickly and take ownership of the solution.
• Recruit, train, coach, and hold team members accountable to company standards.
• Conduct quality-control inspections and ensure projects are completed properly and profitably.
• Resolve escalated customer issues and maintain strong customer relationships.
• Ensure compliance with company procedures, IICRC standards, safety requirements, and applicable regulations.
• Use technology, CRM, estimating, documentation, and project-management systems to improve efficiency and accountability.
• Provide ownership with clear reporting on operations, staffing, project performance, profitability, and opportunities for improvement.

Skills

Leadership

Communication

Organization

Problem-solving

Education

IICRC ASD certification

Tools

Estimating software

Project-management systems

Mobile devices

Job description

Benefits

• Profit sharing
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development
• Competitive salary

General Manager – Restoration Operations

Position Overview

We are seeking an experienced restoration professional ready to step into a General Manager role while remaining hands-on in the field when needed. This position is responsible for leading daily operations, ensuring quality and profitability, developing employees, and maintaining high standards of restoration work. The ideal candidate has strong technical restoration knowledge, leadership ability, sound business judgment, and the willingness to work alongside the team when the situation requires it. This is a working GM—someone who can lead from the office, the jobsite, or wherever the business needs them.

Key Responsibilities

Lead and oversee daily restoration operations, including water, mold, fire, and reconstruction projects. Supervise and support Project Managers, estimators, technicians, and production teams. Step into the field as needed to perform or direct advanced restoration work and large-loss projects. Evaluate losses, develop scopes, establish drying plans, and determine equipment, labor, and resource requirements. Understand moisture mapping, psychrometry, drying science, equipment calculations, electrical requirements, containment, and building environments. Direct multiple crews and projects during high-volume or CAT events. Ensure proper documentation, photo logs, moisture records, equipment usage, and job reporting. Maintain high standards for safety, PPE, property protection, customer service, and workmanship. Monitor project schedules, labor, equipment, material usage, job costs, and profitability. Identify operational problems quickly and take ownership of the solution. Recruit, train, coach, and hold team members accountable to company standards. Conduct quality-control inspections and ensure projects are completed properly and profitably. Resolve escalated customer issues and maintain strong customer relationships. Ensure compliance with company procedures, IICRC standards, safety requirements, and applicable regulations. Use technology, CRM, estimating, documentation, and project-management systems to improve efficiency and accountability. Provide ownership with clear reporting on operations, staffing, project performance, profitability, and opportunities for improvement.

Qualifications

3+ years of professional restoration experience; advanced water damage Experience Strongly Preferred. Strong working knowledge of IICRC S500 and S520 standards. IICRC ASD certification preferred; additional certifications are a plus. Demonstrated knowledge of moisture meters, thermal imaging, psychrometry, dehumidification, air movement, drying calculations, and moisture documentation. Experience with large-loss, commercial, or complex restoration projects preferred. Ability to read floor plans and blueprints and develop effective drying strategies. Strong leadership, communication, organization, and problem-solving skills. Self-driven, detail-oriented, accountable, and capable of working independently. Comfortable using technology, mobile devices, estimating software, and project-management systems. Valid driver's license and ability to travel or respond to emergency situations. Physically capable of performing restoration work, including lifting 50+ pounds, working in confined spaces, and extended periods of standing, walking, bending, kneeling, and climbing.

Compensation

Competitive base salary with an incentive-driven compensation structure tied to operational performance, profitability, and company objectives. High-performing candidates have the opportunity to earn $100K+ in Year One.

This is an opportunity for a proven restoration professional to become a leader—not leave restoration behind.

Flexible work from home options available.

Compensation: $55,000.00 - $75,000.00 per year

Choose a Rewarding Career with 1-800 WATER DAMAGE

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety.

What We Do

We handle a range of restoration projects including emergency mitigation, water damage restoration, carpet cleaning, fire and smoke damage restoration, sewage cleanup, mold remediation, and much more. We understand how stressful this situation can be, which is why we are equipped to help you deal with insurance companies, property management, and the many other parties interested or involved with the damage. Our water damage technicians, sales teams, and administrative professionals take pride in helping others through home and commercial building restoration.

Our Values

Owned by the BELFOR Franchise Group, 1-800 WATER DAMAGE is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration company. Because clients are going through an extremely difficult and emotionally taxing time, we provide caring support, upfront communication, and effective services. We believe in full transparency, which is why we provide customized solutions and pricing upfront.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Water Damage Corporate.