Hands-On Data Center Technician — Austin

Insight Global; Round Rock (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package starting day one (med

Dental and vision insurance

401(k) eligibility after 90 days

Paid sick leave and PTO

Job summary

Insight Global is seeking a Data Center Technician to support a large enterprise technology organization across three Austin-area data center locations. The role involves hands-on work in a professional data center, with travel between sites as deployment phases progress and direction from network engineering teams.

Qualified candidates typically have 8 months to 2 years of hands-on data center experience, on-site work, basic networking knowledge, and familiarity with ServiceNow ticketing.

Qualifications

• : Hands-on data center experience required.
• : Basic networking concepts knowledge required.
• : Ability to multitask and manage competing priorities.
• : Professional appearance and conduct.
• : Comfortable in hot rack environments for extended periods.
• : Reliable mobile communication for real‑time updates.
• : Familiarity with ServiceNow ticketing system.
• : Experience with switch decommissioning and installation.
• : Ability to read and interpret network documentation.

Responsibilities

• Pull, decommission, and inventory network switches across multiple data center locations.
• Read and interpret cable labels, port mappings, and installation documentation.
• Manage and update work tickets through ServiceNow.
• Execute tasks and prioritize work based on direction from network engineering teams.
• Travel between Austin-area data centers as deployment and migration phases are completed.
• Maintain a high level of professionalism and follow established data center procedures.
• Collaborate with on-site teams and elevate issues to leadership as needed.
• Perform equipment, asset, and infrastructure audits.
• Troubleshoot network and infrastructure issues under guidance of senior team members.
• Support hardware installation, decommissioning, cabling, and rack-and-stack activities.
• Ensure accurate documentation of completed work and inventory updates.

Skills

Hands-on data center experience

Networking concepts

Multitasking

Professional appearance

Hot rack environment experience

Reliable mobile communication

ServiceNow familiarity

Switch decommissioning

Documentation interpretation

Tools

ServiceNow

Job description

Insight Global is seeking a Data Center Technician to support a large enterprise technology organization across three Austin-area data center locations. The role involves hands-on work in a professional data center, with travel between sites as deployment phases progress and direction from network engineering teams.

Qualified candidates typically have 8 months to 2 years of hands-on data center experience, on-site work, basic networking knowledge, and familiarity with ServiceNow ticketing.