Data Center Technician (Austin)

Insight Global; Round Rock (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package starting day one (med

Dental and vision insurance

401(k) eligibility after 90 days

Paid sick leave and PTO

Job summary

Insight Global is seeking a Data Center Technician to support a large enterprise technology organization across three Austin-area data center locations. The role involves hands-on work in a professional data center, with travel between sites as deployment phases progress and direction from network engineering teams.

Qualified candidates typically have 8 months to 2 years of hands-on data center experience, on-site work, basic networking knowledge, and familiarity with ServiceNow ticketing.

Qualifications

• : Hands-on data center experience required.
• : Basic networking concepts knowledge required.
• : Ability to multitask and manage competing priorities.
• : Professional appearance and conduct.
• : Comfortable in hot rack environments for extended periods.
• : Reliable mobile communication for real‑time updates.
• : Familiarity with ServiceNow ticketing system.
• : Experience with switch decommissioning and installation.
• : Ability to read and interpret network documentation.

Responsibilities

• Pull, decommission, and inventory network switches across multiple data center locations.
• Read and interpret cable labels, port mappings, and installation documentation.
• Manage and update work tickets through ServiceNow.
• Execute tasks and prioritize work based on direction from network engineering teams.
• Travel between Austin-area data centers as deployment and migration phases are completed.
• Maintain a high level of professionalism and follow established data center procedures.
• Collaborate with on-site teams and elevate issues to leadership as needed.
• Perform equipment, asset, and infrastructure audits.
• Troubleshoot network and infrastructure issues under guidance of senior team members.
• Support hardware installation, decommissioning, cabling, and rack-and-stack activities.
• Ensure accurate documentation of completed work and inventory updates.

Skills

Hands-on data center experience

Networking concepts

Multitasking

Professional appearance

Hot rack environment experience

Reliable mobile communication

ServiceNow familiarity

Switch decommissioning

Documentation interpretation

Tools

ServiceNow

Job description

Job Description

Insight Global is seeking Data Center Technicians to support a large enterprise technology organization across three Austin-area data center locations. This team will move together between sites as project phases are completed, supporting ongoing network infrastructure initiatives. Contractors will work alongside on-site operations teams, receiving direction from network engineering teams and oversight from site leadership. This is a hands‑on role in a professional data center environment, requiring candidates who are comfortable with physical work, attention to detail, and adherence to operational standards.

Responsibilities

• Pull, decommission, and inventory network switches across multiple data center locations
• Read and interpret cable labels, port mappings, and installation documentation
• Manage and update work tickets through ServiceNow
• Execute tasks and prioritize work based on direction from network engineering teams
• Travel between Austin-area data centers as deployment and migration phases are completed
• Maintain a high level of professionalism and follow established data center operational procedures
• Collaborate with on‑site teams and elevate issues or questions to leadership as needed
• Perform equipment, asset, and infrastructure audits
• Troubleshoot network and infrastructure‑related issues under the guidance of senior team members
• Support hardware installation, decommissioning, cabling, and rack‑and‑stack activities
• Ensure accurate documentation of completed work and inventory updates

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 8 months to 2 years of hands‑on, physical data center experience
• Experience must be on‑site and physical (other experience will not be considered equivalent)
• Basic familiarity with networking concepts (switches, cabling, port‑level work)
• Professional appearance and conduct (business casual or better; no open‑toed shoes or inappropriate attire)
• Ability to work in hot rack environments for extended periods
• Proven ability to multitask and manage competing priorities effectively
• Reliable mobile communication access (phone/email) for real‑time updates and coordination
• Comfortable working across multiple locations within the Austin metro area - Familiarity with ServiceNow ticketing systems
• Experience with switch decommissioning and installation
• Ability to read and interpret network tabs and documentation

This role is onsite in Round Rock, TX (Austin, TX)

Compensation: $20/hr to $25/hr

**Exact compensation may vary based on several factors, including skills, experience, and education.

• Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance.
• Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment.
• Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.