Hands-On Corporate Help Desk Lead

Windsor-Fashions-LLC; Valla (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Paycom - ATS is seeking a Corporate Helpdesk Supervisor to oversee on-site support for corporate and warehouse users in Santa Fe Springs, CA. The role combines hands-on ticket handling with staff coaching and workflow coordination to ensure timely resolutions and strong customer service.

Responsibilities include supervising Help Desk Analysts, managing hardware repairs, coordinating asset deployment, and maintaining documentation.

Qualifications

• Minimum 3 years of hands-on IT help desk or desktop support experience in a corporate environment.
• 1–2 years of lead, supervisory, or team coordination experience.
• Strong troubleshooting for Windows workstations, printers, mobile devices, and networks.
• Experience with Microsoft 365, Active Directory, VPN, and Wi‑Fi.
• Experience using an IT ticketing system to document issues and track resolutions.

Responsibilities

• Provide day-to-day operational supervision of Corporate Help Desk Analysts.
• Directly handle tickets, walk-ups, escalations, and hardware replacements.
• Coordinate and assign work to help desk staff and monitor ticket quality.
• Support desktops, laptops, printers, mobiles, and network connectivity for corporate/warehouse users.
• Document problems and resolutions in the knowledge base to improve consistency.

Skills

Windows workstations

Active Directory

Microsoft 365

Customer service

Education

Bachelor's degree in IT

Tools

IT ticketing system

GoTo/Jive

Job description

Paycom - ATS is seeking a Corporate Helpdesk Supervisor to oversee on-site support for corporate and warehouse users in Santa Fe Springs, CA. The role combines hands-on ticket handling with staff coaching and workflow coordination to ensure timely resolutions and strong customer service.

Responsibilities include supervising Help Desk Analysts, managing hardware repairs, coordinating asset deployment, and maintaining documentation.