Onsite IT Help Desk Lead: Corporate & Warehouse

Windsor Fashions; Santa Fe Springs (CA); On-site; USD 75,000 - 78,000; Full time

Job summary

Paycom is seeking a Corporate Helpdesk Supervisor to oversee on‑site support for corporate and warehouse users in Santa Fe Springs, CA. The role combines hands‑on ticket handling with supervisory responsibilities to ensure timely resolutions and high service quality.

The position requires strong troubleshooting, customer service, documentation, and leadership skills, with on‑site Monday–Friday availability and network/telecom device support capabilities.

Qualifications

• Minimum 3 years of hands‑on IT help desk, desktop support, or technical support experience in a corporate, warehouse, or similar business environment.

Responsibilities

• Provide day-to-day operational supervision of Corporate Help Desk Analysts supporting corporate office and warehouse users.
• Directly handling tickets, walk-ups, escalations, troubleshooting, hardware replacements, and user support requests.
• Ensure service quality, response times, documentation, follow-through, and customer service.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Network connectivity

Customer service

Ticketing system

Documentation

Team leadership

Tools

GoTo/Jive

Microsoft 365

Active Directory tools

Job description

Paycom is seeking a Corporate Helpdesk Supervisor to oversee on‑site support for corporate and warehouse users in Santa Fe Springs, CA. The role combines hands‑on ticket handling with supervisory responsibilities to ensure timely resolutions and high service quality.

The position requires strong troubleshooting, customer service, documentation, and leadership skills, with on‑site Monday–Friday availability and network/telecom device support capabilities.