Cleaning & Restoration Operations Lead

Myvoda; Fayetteville (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company car

Paid time off

Health Benefit Options

Job summary

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of carpet cleaning and water restoration teams. This hands-on role requires field work and strong customer service to ensure projects meet safety and quality standards.

The ideal candidate brings 3-5 years in water restoration and carpet cleaning operations, proven leadership, and proficiency with Xactimate, CRM systems, and scheduling tools to drive efficiency

Qualifications

• Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software such as Xactimate, CRM systems, and scheduling tools.

Responsibilities

• Oversee daily operations of carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality and leadership.
• Train and mentor team members on techniques, safety procedures, and equipment use.

Skills

Team management

Leadership

Customer service

Communication

Organization

Hands-on management

Education

IICRC certifications (WRT, CCT, AMRT)

OSHA 30 Certification

Tools

Xactimate

CRM systems

Scheduling tools

Job description

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of carpet cleaning and water restoration teams. This hands-on role requires field work and strong customer service to ensure projects meet safety and quality standards.

The ideal candidate brings 3-5 years in water restoration and carpet cleaning operations, proven leadership, and proficiency with Xactimate, CRM systems, and scheduling tools to drive efficiency