Cleaning & Restoration Operations Lead

Myvoda; Woburn (MA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fast-Paced Environment

Health Benefit Options

Profit Sharing

Zusammenfassung

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee the day-to-day operations of our carpet cleaning and water restoration teams. The role requires hands-on leadership, with occasional field work to assist with carpet cleaning jobs and ensure top-tier customer service.

The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, and will ensure projects are completed safely, efficiently, and in

Qualifikationen

• Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

Aufgaben

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality and leadership.
• Train and mentor team members on techniques, safety procedures, and equipment use.
• Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
• Serve as the primary point of contact for clients, ensuring excellent communication and overall satisfaction.
• Work with upper management to set and achieve operational goals, drive revenue growth, and monitor KPIs.
• Assist in developing and implementing new procedures to streamline operations and improve service delivery.
• Maintain and track inventory of equipment and supplies, ensuring readiness and maintenance.
• Oversee reporting and documentation for all restoration and cleaning projects, including work orders and billing.

Kenntnisse

Team management

Leadership

Communication

Customer service

Operations management

Tools

Xactimate

CRM systems

Scheduling tools

Jobbeschreibung

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee the day-to-day operations of our carpet cleaning and water restoration teams. The role requires hands-on leadership, with occasional field work to assist with carpet cleaning jobs and ensure top-tier customer service.

The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, and will ensure projects are completed safely, efficiently, and in