Hands-On Campground GM - Lead Ops & Guest Experience

Team Outsider; Owensboro (KY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary + performance bonus

On-site housing

Medical, dental, and vision benefits

401(k) with company match

Paid time off

Annual complimentary vacation after 1y

Job summary

Team Outsider seeks a General Manager for Diamond Lake Resort in Owensboro, Kentucky. You will lead all campground operations, work hands-on with the team, and shape the property's guest experiences and financial performance.

Ideal candidates have senior campground or RV resort leadership experience, a proven ability to build teams, manage labor and expenses, and drive continuous improvement across guest services, maintenance, lodging, and infrastructure.

Qualifications

• General Manager or senior leadership experience managing a campground or RV resort.
• Experience leading cross-functional operations and developing teams.
• Strong financial and operational leadership experience.
• A hands-on leader who contributes to daily campground operations, not just oversight.
• Proficiency with computers and business software; able to learn new systems.
• Strong communication, follow-through, and commitment to processes and accountability.

Responsibilities

• Lead all campground operations, including guest services, maintenance, housekeeping, and lodging, actively working with the team.
• Build strong relationships with team members through on-site presence, recognition, coaching, support, and accountability.
• Deliver exceptional guest experiences and strong online reviews.
• Own the property's financial performance, including labor and operating expenses.
• Lead ongoing infrastructure and capital improvements while minimizing guest disruption.
• Follow company processes and use technology to manage reservations, reporting, financials, and daily ops.
• Communicate with Home Office and on-site teams; participate in virtual meetings and training, following through on commitments.
• Partner with Home Office to continuously improve the property and business.

Skills

General Manager experience

Campground leadership

Financial leadership

Hands-on leadership

Computer literacy

Communication & accountability

Job description

Team Outsider seeks a General Manager for Diamond Lake Resort in Owensboro, Kentucky. You will lead all campground operations, work hands-on with the team, and shape the property's guest experiences and financial performance.

Ideal candidates have senior campground or RV resort leadership experience, a proven ability to build teams, manage labor and expenses, and drive continuous improvement across guest services, maintenance, lodging, and infrastructure.