Hands-On Automotive Service Sales Leader

Bay Ridge Honda; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Bay Ridge Honda, an established Brooklyn dealership, seeks an Automotive Service Sales Manager to lead and develop our service advisor team. This is a hands-on role, not an office position, requiring active daily involvement in operations.

You will coach advisors, drive maintenance sales, manage follow-up, and ensure accurate customer updates while promoting profitable service opportunities. Expect accountability and strong teamwork to improve customer care.

Qualifications

• Experience in automotive service management or as a service advisor/manager.
• Ability to sell maintenance and repair recommendations.
• Strong leadership and customer-service skills.

Responsibilities

• Oversee, coach, and support the service advisor team.
• Monitor open repair orders, customer updates, and advisor follow-up.
• Contact customers regarding declined and previously recommended work.
• Help advisors present repairs and maintenance clearly and confidently.
• Handle escalated customer concerns and resolve issues professionally.
• Track advisor performance, sales, gross profit, CSI, and other metrics.
• Promote available payment options when appropriate.
• Maintain accountability for appointments, workflow, callbacks, and communication.
• Build a culture focused on hospitality, teamwork, urgency, and results.

Skills

Service management

Sales leadership

Customer service

Coaching

Follow-up

Communication

Reynolds & Reynolds

Hands-on leadership

Profitability focus

Tools

Reynolds & Reynolds

Job description

Bay Ridge Honda, an established Brooklyn dealership, seeks an Automotive Service Sales Manager to lead and develop our service advisor team. This is a hands-on role, not an office position, requiring active daily involvement in operations.

You will coach advisors, drive maintenance sales, manage follow-up, and ensure accurate customer updates while promoting profitable service opportunities. Expect accountability and strong teamwork to improve customer care.