Experienced Honda Service Advisor

Bay Ridge Honda; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

Bonus opportunities

Job summary

Bay Ridge Honda is seeking an experienced Service Advisor to join our high-volume, fast-paced service team in Brooklyn, NY. This full-time role requires delivering great customer experiences, clear communication, and teamwork in a structured environment.

You will greet customers, document issues, write repair orders, and present service recommendations while coordinating with technicians to ensure timely completion. Strong Honda or OEM experience and a valid license are preferred.

Qualifications

• 1+ years of service advisor or customer-facing automotive experience preferred.
• Honda or other OEM experience is a strong plus.
• Strong communication skills, both written and verbal.
• Professional, calm, and composed under pressure.
• Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
• Valid driver’s license and clean driving record.
• Able to work full-time, including Saturdays.

Responsibilities

• Greet customers professionally and create a positive first impression.
• Listen to customer concerns and accurately document vehicle issues.
• Write repair orders, provide estimates, and present recommended services.
• Communicate clearly with customers throughout the repair process.
• Work closely with technicians to ensure jobs are completed correctly and on time.
• Follow up with customers after service to ensure satisfaction and encourage retention.
• Maintain a clean, organized workstation and stay up to date with Honda processes.
• Help the team meet daily and monthly performance goals.

Skills

Customer service

Communication

Team player

Detail-oriented

Problem solving

Tools

DMS scheduling

Reynolds experience

Job description

Location: Brooklyn, NY
Job Type: Full-Time
Department: Service

Bay Ridge Honda is seeking an experienced, customer-focused Service Advisor to join our high-volume, fast-paced service team. This is a full-time opportunity for someone who thrives on delivering great customer experiences, communicates clearly, and works well in a structured, team-oriented environment.

We are looking for a professional who understands the service drive, values organization, and is ready to help customers feel informed and supported throughout the service process.

What You’ll Do:

• Greet customers professionally and create a positive first impression.
• Listen to customer concerns and accurately document vehicle issues.
• Write repair orders, provide estimates, and present recommended services.
• Communicate clearly with customers throughout the repair process.
• Work closely with technicians to ensure jobs are completed correctly and on time.
• Follow up with customers after service to ensure satisfaction and encourage retention.
• Maintain a clean, organized workstation and stay up to date with Honda processes.
• Help the team meet daily and monthly performance goals.

Requirements:

• 1+ years of service advisor or customer-facing automotive experience preferred.
• Honda or other OEM experience is a strong plus.
• Strong communication skills, both written and verbal.
• Professional, calm, and composed under pressure.
• Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
• Valid driver’s license and clean driving record.
• Able to work full-time, including Saturdays.

What We’re Looking For:

• Someone who puts the customer first and follows through.
• A team player who supports coworkers and respects the process.
• A detail-oriented problem solver who wants to grow in the role.
• A confident communicator with the ability to explain service needs clearly.
• Someone who shows up, stays focused, and works with purpose.

What We Offer:

• Union position with full health, dental, and vision benefits.
• Paid time off and paid holidays.
• Competitive pay structure with bonus opportunities.
• Busy shop with a strong customer base.
• A supportive service management team focused on growth, training, and long-term success.
• A dealership culture centered on professionalism, performance, and teamwork.