Service Sales Manager

Bay Ridge Honda; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Bay Ridge Honda in Brooklyn is seeking an experienced Automotive Service Sales Manager to lead and develop our service advisor team. This hands-on leader will stay involved in daily operations, hold advisors accountable, communicate with customers, and ensure every opportunity is followed up.

You will monitor repair orders, coach staff, oversee customer updates, and drive profitability through effective service sales.

Qualifications

• Experience as automotive service advisor or service manager.
• Proven ability to sell maintenance and repairs.
• Strong leadership and customer service skills.
• Ability to coach and hold team accountable.
• Excellent follow-up and organizational skills.
• Strong communication with advisors, technicians, and management.

Responsibilities

• Oversee, coach, and support the service advisor team.
• Monitor open repair orders and follow-up.
• Contact customers regarding declined and recommended work.
• Help advisors present repairs clearly.
• Handle escalated customer concerns professionally.
• Track advisor performance and key metrics.
• Promote available payment options when appropriate.
• Create a process from arrival to vehicle pickup.
• Build a culture focused on hospitality and results.

Skills

Sales leadership

Customer service

Team coaching

Follow-up

Communication

Conflict resolution

Organization

Hands-on leadership

Customer experience

Tools

Reynolds & Reynolds

Job description

Bay Ridge Honda is looking for an experienced, hands-on Automotive Service Sales Manager to lead and develop our service advisor team.

This is not a position for someone who wants to manage from an office. We need a strong leader who can stay involved in the daily operation, hold advisors accountable, communicate with customers, and make sure every opportunity receives the proper follow-up.

Responsibilities:

• Oversee, coach, and support the service advisor team.
• Monitor open repair orders, customer updates, and advisor follow-up.
• Contact customers regarding declined and previously recommended work.
• Help advisors present repairs and maintenance clearly and confidently.
• Handle escalated customer concerns and resolve issues professionally.
• Follow up with technicians and managers to keep repairs moving.
• Ensure customers receive accurate updates and realistic completion times.
• Track advisor performance, sales, gross profit, CSI, and other key metrics.
• Review inspections and repair recommendations for missed opportunities.
• Promote available payment options when appropriate.
• Maintain accountability for appointments, workflow, callbacks, and customer communication.
• Help create a consistent process from customer arrival through vehicle pickup.
• Build a culture focused on hospitality, teamwork, urgency, and results.

What We Are Looking For:

• Automotive service advisor or service management experience.
• Strong sales, leadership, and customer service skills.
• Proven ability to sell maintenance and repair recommendations.
• Ability to coach advisors and hold the team accountable.
• Strong follow-up and organizational skills.
• Comfortable handling difficult customer situations.
• Ability to communicate effectively with advisors, technicians, and management.
• Experience with dealership management systems, preferably Reynolds and Reynolds.
• A hands-on leadership style and a strong sense of urgency.
• Someone who understands that customer experience and profitability must work together.

Why Bay Ridge Honda?

Bay Ridge Honda is an established, family-operated dealership in Brooklyn. We are building a service department centered around accountability, communication, professional development, and exceptional customer care.

We are looking for someone who wants to make an impact, develop a team, improve the customer experience, and help take our service operation to the next level.

Competitive compensation based on experience and performance.