Hands-On Assistant Manager - Donated Goods

Goodwill Industries Of The Gulf Coast Inc; Fairhope (AL); On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill Industries Of The Gulf Coast Inc. is seeking an Assistant Manager for the Fairhope, AL donated goods store. You will lead daily store operations, supervise staff, manage scheduling and payroll, and ensure excellent donor and customer service aligned with Goodwill policies.

The role requires high school diploma, hands-on leadership, and ability to work a flexible schedule including weekends. Experience in retail or nonprofit thrift settings is preferred, with strong communication and

Qualifications

• High School Diploma or GED required.
• Minimum two years of management/supervisory experience preferred.
• Ability to train and supervise staff, including participants/trainees.
• Strong organizational and communication skills.
• Must be able to work a flexible schedule, including nights and weekends.
• Proficiency with Word, Excel and Outlook.

Responsibilities

• Ensures World Class donor and customer service is delivered consistently by creating a positive experience for every shopper, donor, and team member.
• Trains, develops, supervises, and evaluates team members within the framework of Goodwill policies, procedures, and job descriptions.
• Conducts hands-on training and maintains proficiency in all store positions. Must be a hands-on leader who is actively involved in all areas of store operations and able to meet the physical requirements of each position.
• Oversees the proper handling, processing, merchandising, rotation, pricing, and stewardship of donated goods in accordance with agency standards.
• Monitors store performance and key operational metrics, including sales to budget, donor value, production, payroll, inventory flow, and labor productivity, and takes corrective action when needed.
• Assists with scheduling, payroll management, timecard reviews, and staffing adjustments to support operational and financial objectives.
• Ensures agency property, equipment, supplies, and facilities are properly maintained, secured, ordered, and utilized in accordance with established budgets and agency practices.
• Maintains compliance with all safety, security, loss prevention, risk management, and agency policies, including the timely reporting of accidents, injuries, and unusual incidents.

Skills

Customer service

Leadership

Training

Payroll

Scheduling

Office software

Education

High School Diploma or GED

Associate’s Degree in business or related field

Bachelor’s degree preferred

Tools

Word

Excel

Outlook

Job description

Goodwill Industries Of The Gulf Coast Inc. is seeking an Assistant Manager for the Fairhope, AL donated goods store. You will lead daily store operations, supervise staff, manage scheduling and payroll, and ensure excellent donor and customer service aligned with Goodwill policies.

The role requires high school diploma, hands-on leadership, and ability to work a flexible schedule including weekends. Experience in retail or nonprofit thrift settings is preferred, with strong communication and