Assistant Manager II (45879)

Goodwill Gulf Coast; Fairhope (AL); On-site; USD 25,000 - 29,000; Full time

Job summary

Goodwill Gulf Coast in Fairhope, AL is seeking an Assistant Manager to oversee a donated goods retail store. You will lead a team, ensure excellent donor and customer service, and manage tasks from merchandising to cash handling.

The role requires a high school diploma or GED, with preferred associate or bachelor’s degree. Strong leadership and communication are essential, with a flexible schedule including weekends and evenings.

Qualifications

• High school diploma or GED required.
• Associate's or bachelor's degree preferred.
• Strong leadership, interpersonal, and communication skills.
• Ability to use Word, Excel and Outlook.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Ensure world class donor and customer service is delivered by creating a positive shopper experience.
• Train, develop, supervise, and evaluate team members per policies and job descriptions.
• Hands-on leadership across store operations and active involvement in all areas.
• Oversee handling, merchandising, rotation, pricing, and stewardship of donated goods.
• Monitor store performance and labor metrics; take corrective action when needed.
• Assist with scheduling, payroll management and staffing adjustments.
• Maintain compliance with safety, security, and agency policies.

Skills

Leadership

Interpersonal skills

Communication skills

English proficiency

Education

High School Diploma or GED

Associate’s Degree in business or related field or a Bachelor’s degree preferred

Tools

Word

Excel

Outlook

Job description

Job DetailsJob Location: Fairhope Store - Fairhope, AL 36532Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $18.00 HourlyJob Shift: Open Availability Sun -Sat 8am - 8:30pmTITLE: Assistant Manager DATE WRITTEN: 06/2026

DEPARTMENT: Donated Goods SUPERVISED BY: Store Manager

SUPERVISES: Store Employees, participants/trainees STATUS: Hourly

Mission Contribution:

To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.

Function:

Under the team leadership of the Director of Store Development or the Store Manager, the Assistant Manager is responsible for all aspects of operating a donated goods retail store.

Essential Functions:

• Ensures World Class donor and customer service is delivered consistently by creating a positive experience for every shopper, donor, and team member.
• Trains, develops, supervises, and evaluates team members within the framework of Goodwill policies, procedures, and job descriptions.
• Conducts hands-on training and maintains proficiency in all store positions. Must be a hands-on leader who is actively involved in all areas of store operations and able to meet the physical requirements of each position.
• Oversees the proper handling, processing, merchandising, rotation, pricing, and stewardship of donated goods in accordance with agency standards.
• Monitors store performance and key operational metrics, including sales to budget, donor value, production, payroll, inventory flow, and labor productivity, and takes corrective action when needed.
• Assists with scheduling, payroll management, timecard reviews, and staffing adjustments to support operational and financial objectives.
• Ensures agency property, equipment, supplies, and facilities are properly maintained, secured, ordered, and utilized in accordance with established budgets and agency practices.
• Maintains compliance with all safety, security, loss prevention, risk management, and agency policies, including the timely reporting of accidents, injuries, and unusual incidents.
• Ensures the following statistical counts are completed accurately and in a timely manner:
• Donor Counts
• Cash Counts
• Bank Deposits
• Apparel Hang Counts
• Rotation Counts
• Salvage
• Works with the Director of Risk Management to maintain compliance with Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
• Maintains knowledge of agency programs, operational standards, industry trends, and competitive pricing practices.
• Supports agency initiatives, special events, training programs, and accreditation requirements as assigned.
• Performs other duties as assigned.

Qualifications:

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Ability to use Word, Excel and Outlook required as well as ability to use other office equipment.
• Must be able to take initiative and work well with little supervision.
• Must possess excellent organizational and communication skills.
• Must be able to keep information confidential.
• Must be able to read, write and communicate clearly in English.
• Must be able to maintain an effective working relationship with, and among employees while motivating them to their best performance.
• Must be able to work a flexible schedule, on short notice, including nights and weekends, and regularly in excess of 40 hours per week.
• Ability to function in a hectic work environment with occasional periods of high stress.

Experience and Education Requirements:

• Experience in business (retail) setting.
• High School Diploma or GED required.
• Associate’s Degree in business or related field or a Bachelor’s degree preferred.
• Basic computer skills.
• Minimum of two years of management/supervisory experience preferred.
• Strong leadership, interpersonal and communication skills.
• Experience training individuals with disabilities and low socio-economic team members.
• Strong problem-solver and decision-maker.

Physical Requirements:

• Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of another team member.
• Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.

Working Conditions:

Frequent physical exertion; exposure to unfit donated goods; regular travel throughout the Gulf Coast area.

Critical Performance Factors:

• Donor Value
• Budgeted Sales vs. Actual Sales
• Budgeted Profit vs. Actual Profit
• Sales per Labor Hour
• Transaction Value
• Customer Service
• Retention
• Safety/Accident Prevention
• Image

Equal Opportunity Employer/Veterans/Disabled