Hamptons Operations Lead — Strategy, People & Performance

Empowered Hospitality; Town of Southampton (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Empowered Hospitality seeks a Director of Operations for our Hamptons client in Southampton, NY. This role leads a high-velocity hospitality-and-retail operation, developing teams and driving performance across daily functions while maintaining exceptional guest experiences.

The ideal candidate combines strategic vision with hands-on leadership, strong financial discipline, and a collaborative approach to optimize systems, processes, and standards in a dynamic, client-facing environment.

Qualifications

• Strong leadership and team development capabilities.
• Experience driving operational excellence and accountability.
• Financial acumen with ability to monitor business performance.

Responsibilities

• Oversee daily operations and business performance.
• Lead, coach, and develop managers and teams.
• Drive operational efficiency and consistency across the organization.
• Monitor key business metrics and identify opportunities for improvement.
• Partner with ownership and leadership on strategic initiatives.
• Support workforce planning, training, and employee development.
• Ensure operational standards are maintained across the organization.

Skills

Leadership

Operational Excellence

Financial Acumen

Organizational Skills

Communication

Process Improvement

Job description

Empowered Hospitality seeks a Director of Operations for our Hamptons client in Southampton, NY. This role leads a high-velocity hospitality-and-retail operation, developing teams and driving performance across daily functions while maintaining exceptional guest experiences.

The ideal candidate combines strategic vision with hands-on leadership, strong financial discipline, and a collaborative approach to optimize systems, processes, and standards in a dynamic, client-facing environment.