Hamptons Member Services Lead: Luxury Real Estate Ops

Bespoke Real Estate; Town of Southampton (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Bespoke Real Estate, a leader in ultra-luxury properties, seeks a Market-Specific Member Services Manager for the Hamptons. You will provide dedicated support to agents, manage onboarding, licensing, and compliance, and coordinate cross-functional services within the market.

You will collaborate with local agents and market leadership while aligning with national Member Services standards and processes, ensuring timely and accurate service delivery in a fast-paced luxury real estate environment.

Qualifications

• Minimum of 3–5 years of experience in high-end residential real estate, operations, or agent services.
• Strong understanding of real estate operations, onboarding, paperwork, and compliance processes.
• Knowledge of local market licensing, associations, and professional ecosystem.

Responsibilities

• Deliver day-to-day Member Services support for agents in the assigned market.
• Execute workflows, service standards, and procedures consistently.
• Manage intake, prioritization, coordination, and follow-up of agent requests.
• Maintain records of open requests and completed work with clear follow-up.
• Escalate complex or cross-functional issues to the national Member Services lead.
• Support agents' daily operational needs and internal coordination.
• Coordinate onboarding, licensing, paperwork, and systems access for new agents.
• Collaborate with internal departments to route requests to the right owner.
• Provide visibility on status and ownership of requests to agents.
• Communicate policies, procedures, and service offerings clearly and professionally.
• Build trusted relationships with local agents and market leadership.
• Track performance and report on service standards and KPIs.
• Participate in cross-market knowledge sharing and training.

Skills

Agent support

Onboarding

Compliance

Workflow execution

Communication

Project management

Licensing knowledge

Tools

Salesforce

DocuSign

Google Workspace

Microsoft Office

Zoom

Dropbox

Job description

Bespoke Real Estate, a leader in ultra-luxury properties, seeks a Market-Specific Member Services Manager for the Hamptons. You will provide dedicated support to agents, manage onboarding, licensing, and compliance, and coordinate cross-functional services within the market.

You will collaborate with local agents and market leadership while aligning with national Member Services standards and processes, ensuring timely and accurate service delivery in a fast-paced luxury real estate environment.