Seasonal Luxury Guest Concierge

High Hampton; Cashiers (NC); Sur place; USD 22 000 - 23 000; Temps partiel

Résumé du poste

High Hampton is seeking a Guest Services Agent to act as an ambassador and create exceptional experiences for guests from arrival through departure. You will provide personalized service, help with transportation, and support event setup in a luxury setting.

Responsibilities include managing check-in/check-out, guiding guests to accommodations, and maintaining knowledge of resort amenities and local attractions.

Qualifications

• Commitment to exceptional guest service and hospitality.
• Professional appearance and demeanor.
• Strong interpersonal and relationship-building skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Detail-oriented with good follow-through.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities.
• Positive, service-oriented attitude.
• Valid driver’s license with acceptable driving record.

Responsabilités

• Welcome guests and provide exceptional hospitality throughout their stay.
• Manage guest check-in and check-out processes efficiently and accurately.
• Escort guests to accommodations and provide property and amenity orientations.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Coordinate transportation, reservations, and concierge services.
• Assist with luggage handling, vehicle parking, and guest transportation.
• Maintain knowledge of property, amenities, activities, and local attractions.
• Conduct routine inspections to ensure luxury hospitality standards.
• Prepare meeting spaces, group functions, and events per standards.
• Assist with event setup, breakdown, and resort activity support.
• Maintain golf carts and other guest service equipment.
• Provide safe transportation for guests and team members as assigned.
• Support resort operations to ensure an exceptional guest experience.

Connaissances

Guest service excellence

Professional appearance

Interpersonal skills

Multitasking

Attention to detail

Team player

Adaptability

Positive attitude

Valid driver’s license

Formation

High school diploma or equivalent

Description du poste

High Hampton is seeking a Guest Services Agent to act as an ambassador and create exceptional experiences for guests from arrival through departure. You will provide personalized service, help with transportation, and support event setup in a luxury setting.

Responsibilities include managing check-in/check-out, guiding guests to accommodations, and maintaining knowledge of resort amenities and local attractions.