Hamptons Seasonal Member Concierge & Services Coordinator

Discovery Land Company; New York (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Employee meals

Optional furnished housing

Professional development and visa-spon

Job summary

Discovery Land Company seeks a Seasonal full-time Member Services Coordinator for its Hamptons locations (Dune Deck Beach Club and The Hills). April 2027 – September 2027, with H-2B visa sponsorship available.

You’ll be the first contact for members, guests, and prospects across front desk, spa/fitness, and retail, ensuring a warm, hospitable experience. You’ll greet members, manage profiles, coordinate with other departments, support the hotel software, app updates, and oversee wellness/vendor

Qualifications

• High school diploma or equivalent.
• H2B Visa Sponsorship: Seeking in-country extension candidates actively working in the US on an active H-2B visa and looking to extend their visa for the upcoming season.
• At least 6 months of prior guest service experience in a high-volume environment at a restaurant, resort or private club.
• Must have an outgoing & well-spoken personality and be able to clearly interact verbally with members and guests.
• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
• Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.

Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Communicate closely with residential services and housekeeping team regarding room requests, arrivals, changes and departures.
• Relay member and guest requests and problem reports to housekeeping, maintenance, or other departments and follow up to confirm resolution; record comments or complaints and refer them to the Director of Member Services as needed.
• Manage hotel reservation requests within the club lodging software.
• Facilitate updates to the mobile app, including creating events, managing sign-ups and regularly responding to member inquiries via the chat feature
• Coordinate and oversee Well-Being vendors and pop-up programs as needed.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming Club phones and transfer where needed.
• Receive Spa Service requests, book appointments, and coordinate with therapists accordingly.
• Greet and direct guest to gym and/or treatment rooms.
• Set up Fitness and Training areas for classes and personal sessions, maintain the fitness space at all times to be tidy and prepared for member use.
• Support retail shop by opening, operating and closing the boutique.
• Restock inventory, maintain cleanliness and organization standards throughout the shop, assist customers with try-ons and special orders.
• Facilitate retail trunk shows and pop-ups as requested by Director of Member Services.
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, newsletters, event flyers, app push notifications and more.
• Other duties as assigned.

Skills

Outgoing personality

Excellent verbal communication

English proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Publisher

PowerPoint

Email

Job description

Discovery Land Company seeks a Seasonal full-time Member Services Coordinator for its Hamptons locations (Dune Deck Beach Club and The Hills). April 2027 – September 2027, with H-2B visa sponsorship available.

You’ll be the first contact for members, guests, and prospects across front desk, spa/fitness, and retail, ensuring a warm, hospitable experience. You’ll greet members, manage profiles, coordinate with other departments, support the hotel software, app updates, and oversee wellness/vendor