Hampton Inn & Suites Guest Service Representative Full time

Buffalo Lodging Associates, LLC; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel management company is seeking a Front Desk Agent for their Hampton Inn in Beachwood, OH. This role involves providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a welcoming environment. Ideal candidates should have customer service experience, preferably in a hotel setting, and be familiar with property management systems. The position offers a competitive salary and benefits, including a 401(k) plan, paid vacation, and hotel discounts.

Benefits

Paid Weekly

401(k) Retirement Savings Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Hotel Discounts

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton hotel experience highly desirable.

Responsibilities

• Greet guests and complete check-in/check-out procedures.
• Handle cash and credit card information.
• Respond to guest requests in a timely manner.

Skills

Customer Service

Computer Knowledge

Education

High School diploma

Tools

Property Management System

WORD

EXCEL

Job description

Job Category: Guest Srv & Front Desk

Requisition Number: HAMPT002671

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• Posted : May 12, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Hampton Inn & Suites by Hilton-Cleveland/Beachwood, 3840 Orange Place, Orange Village (Beachwood), OH 44122

We are currently looking for Front Desk Agent to join our Team! Our Hampton Inn, with 125 rooms, our Beachwood base, close to Cleveland, is located right off I-271. Our guests enjoy that we’re walking distance from the shops, restaurants, and entertainment at Pinecrest. At our Hampton we serve a daily complimentary breakfast to all our guests. A great place to stay- a great place to work. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Must dress in professional attire.
• Typical Schedule : Flexible to work Morning 7am-3p, Mid or Afternoon 3pm to 11pm - weekend & holiday availability as well.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton hotel experience highly desirable.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.