Guest Service Agent - (Part Time) Hampton Inn N. Charleston University Blvd.

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading global hospitality company as a Guest Service Agent at a vibrant hotel. This part-time role involves greeting guests, managing check-ins and check-outs, and ensuring a memorable experience for every visitor. You will play a crucial role in promoting hotel services and resolving guest inquiries, contributing to the overall success of the hotel. If you have a passion for hospitality and enjoy working in a dynamic environment, this is the perfect opportunity to showcase your skills and make a difference in guests' stays.

Qualifications

• Demonstrated hospitality and customer service skills.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Greet and register guests, ensuring a positive experience.
• Process check-outs and handle payments efficiently.
• Provide information about hotel services and local attractions.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma

Job description

Job Description - Guest Service Agent - (Part Time) Hampton Inn N. Charleston University Blvd. (HOT0BL8X)

Job Number:

HOT0BL8X

Work Location:

Hampton Inn & Suites North Charleston/Univ Blvd, 2688 Fernwood Drive, North Charleston, SC 29409

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while maintaining hotel profitability.

What will I be doing?

• Greet guests, process registrations, input and retrieve information, confirm details, assign rooms, code electronic keys, promote hotel services, and assist with guest luggage if needed.
• Assist guests with check-out, handle payments, process credit/debit cards, and manage foreign currency exchanges.
• Provide information about hotel services, room options, local attractions, and answer guest inquiries.
• Use upselling techniques to promote hotel amenities and maximize occupancy.
• Respond promptly to guest requests and resolve issues to ensure satisfaction.
• Handle guest complaints, conduct research, and negotiate solutions.
• Receive, relay, and manage guest messages efficiently.

What are we looking for?

Hilton values hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. We seek candidates demonstrating these qualities, along with attributes like quality, productivity, and customer focus.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company committed to providing exceptional guest experiences. Our vision is to fill the earth with the light and warmth of hospitality. Our team members are central to our success and create memorable experiences worldwide.

Schedule:

Part-time

Brand: Hampton by Hilton

Job Categories:

Guest Services, Operations, Front Office