Guest Service Agent - Hampton Inn & Suites Mt. Pleasant IOP

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your role is pivotal in creating memorable experiences for guests. You will be responsible for greeting and registering guests, providing exceptional service, and ensuring their satisfaction throughout their stay. This is an exciting opportunity to be part of a global leader in hospitality, committed to excellence and teamwork. If you have a passion for customer service and a desire to work in a dynamic environment, this role is perfect for you.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Proficient in using computer systems for registration and billing.

Responsibilities

• Greet and register guests, ensuring a welcoming experience.
• Assist with check-out and manage guest communications efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Tools

Computer Systems

Job description

Job Description - Guest Service Agent - Hampton Inn & Suites Mt. Pleasant IOP (HOT0BL4V)

Job Number:

HOT0BL4V

Work Location

Hampton Inn & Suites Charleston/Mt. Pleasant, 1104 Isle of Palms Connector, Mt. Pleasant, 29464

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, delivering outstanding guest service and ensuring financial profitability.

What will I be doing?

Responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, and managing foreign currency exchanges.
• Demonstrating knowledge of hotel services, room categories, rates, packages, promotions, and local area information to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest requests and inquiries promptly and efficiently.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
• Receiving, relaying messages, and managing guest communications.

What are we looking for?

We seek individuals who embody Hilton's core Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. Additionally, key attributes include:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, committed to providing exceptional guest experiences through its diverse brands. Our vision is to "fill the earth with the light and warmth of hospitality," and our Team Members are central to achieving this goal.

Schedule

Full-time

Brand: Hampton by Hilton

Job Categories

Guest Services, Operations, Front Office