Guest Service Agent (Part Time) - Hampton Inn & Suites Mt. Pleasant IOP

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a renowned hospitality leader as a Guest Service Agent, where your passion for exceptional customer service will shine. In this part-time role, you will be the face of the hotel, greeting guests and ensuring their stay is memorable. With a focus on teamwork and integrity, you'll help create remarkable experiences while promoting hotel services and handling guest inquiries. This is an exciting opportunity to be part of a global brand dedicated to delivering warmth and hospitality in every interaction. If you're ready to make a difference in the lives of guests, this role is for you.

Qualifications

• Exceptional customer service skills and a passion for hospitality.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist guests with check-out and handle billing accurately.
• Promote hotel services and respond to guest requests promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Up-selling Techniques

Education

High School Diploma

Job description

Job Description - Guest Service Agent (Part Time) - Hampton Inn & Suites Mt. Pleasant IOP (HOT0BL4W)

Job Number: HOT0BL4W

Work Location: Hampton Inn & Suites Charleston/Mt. Pleasant, 1104 Isle of Palms Connector, Mt. Pleasant, 29464

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, ensuring an outstanding guest experience and supporting the hotel's financial goals.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit and debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating knowledge of hotel services, including room types, rates, packages, promotions, and local area information, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest inquiries and requests promptly and courteously.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality - Passionate about delivering exceptional guest experiences.
• Integrity - Doing the right thing always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

We also value attributes like quality, productivity, and customer focus.

What will it be like to work for Hilton?

Hilton is a global hospitality leader offering a range of accommodations from luxury resorts to mid-priced hotels. We are committed to providing exceptional guest experiences worldwide, with our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to this mission, creating remarkable experiences every day.

Schedule

Part-time

Brand

Hampton by Hilton

Job Focus

Guest Services, Operations, and Front Office