Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to join their team. This part-time role involves greeting and registering guests, ensuring exceptional service while handling inquiries and resolving issues. Ideal candidates should embody core values such as integrity and teamwork, with a focus on customer satisfaction. Join a team that values your contributions and offers a supportive environment where you can thrive in the world of hospitality.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Dependable and adaptable to various situations and guest needs.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out, handling payments and resolving billing issues.

Skills

Customer Focus

Adaptability

Dependability

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Job Description - Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George (HOT0BLT7)

Job Number:

HOT0BLT7

Work Locations

Hampton Inn & Suites Lake George, 2133 Route 9, Lake George, NY 12845

Starting Wage: $16.25

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, ensuring excellent guest service and supporting the hotel's financial goals.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests and completing the registration process, including inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit/debit transactions, converting foreign currency, and managing gift certificates and cards.
• Demonstrating knowledge of hotel services, room categories, rates, promotions, and local area information to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest requests and resolving issues effectively.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving and relaying messages to guests as needed.

What are we looking for?

We seek candidates who embody Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. Additionally, key attributes include:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. We are committed to providing exceptional guest experiences and fostering a team dedicated to our vision of "filling the earth with the light and warmth of hospitality." Our Team Members are central to our success and culture.

Schedule

Part-time

Brand: Hampton by Hilton

Job Category

Guest Services, Operations, and Front Office