Hampton Inn & Suites Austin

Peachtree Hospitality Management; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to manage nightly audit tasks while providing exceptional guest service. This role involves balancing financial duties, preparing shift reports, and ensuring a smooth check-in/check-out process for guests. The ideal candidate will thrive in a dynamic environment, ensuring guest security and satisfaction while maintaining accurate records. Join a team that values your contributions and offers a comprehensive benefits package, making it an exciting opportunity for those passionate about hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Time Off

Employee Assistance Program

Qualifications

• Strong guest service skills with a focus on creating a welcoming environment.
• Ability to handle cash and maintain accurate financial records.

Responsibilities

• Conduct nightly audits and prepare shift reports while ensuring guest satisfaction.
• Greet and register guests, process payments, and respond to inquiries.

Skills

Guest Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

The Night Auditor will be responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities include balancing duties, completing daily paperwork, and preparing shift reports. During these duties, the Night Auditor will attend to guest needs such as check-in/check-out, reservations, and answering guest questions.

Responsibilities

1. Proactively ensure guest security and create a safe, clean, and friendly work environment.
2. Count cash and maintain the accuracy of the cash drawer at the beginning and end of each shift.
3. Check the front desk log for issues and special requests.
4. Greet guests, register them, and assign rooms.
5. Process guest registrations and collect payments.
6. Prepare express checkout folios.
7. Maintain room status inventory.
8. Communicate shift information to the Front Office Manager, General Manager, and staff.
9. Maintain cleanliness of the lobby and bathrooms as needed.
10. Ensure a smooth transition between shifts by communicating pertinent information.
11. Collaborate with hotel departments to ensure high-quality customer service.
12. Respond to inquiries about hotel services, amenities, and local attractions.
13. Complete all shift paperwork and night audit reports daily.
14. Perform other duties as assigned by management.

Benefits

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match, Paid Holidays, Paid Time Off, access to our Employee Assistance Program, and additional perks.

Equal Opportunity Employment

This employer is committed to equal opportunity employment and complies with federal laws. Applicants are encouraged to review the Know Your Rights notice from the Department of Labor for further information.