Hampton Inn & Suites Austin

Peachtree Group; Austin (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Night Auditor to join their team in Austin. This entry-level role involves conducting nightly audits, providing exceptional customer service, and ensuring the front desk operates smoothly. The ideal candidate will be proactive in maintaining guest security and a friendly environment while handling cash and preparing reports. With a comprehensive benefits package and opportunities for growth, this position is perfect for those looking to start their career in hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Qualifications

• Strong customer service skills to assist guests effectively.
• Ability to handle cash and maintain accurate cash drawer.

Responsibilities

• Conduct nightly audits and prepare shift reports.
• Greet and register guests while ensuring a smooth check-in process.
• Maintain cleanliness and safety in the lobby and front desk area.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma

Job description

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Job Description

The Night Auditor will be responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Responsibilities include balancing duties, completing daily paperwork, and preparing shift reports. The Night Auditor will also attend to guest needs such as check-ins/check-outs, reservations, and answering guest questions.

Responsibilities

1. Proactively ensure guest security and maintain a safe, clean, and friendly work environment.
2. Count cash and maintain the accuracy of the cash drawer at the beginning and end of each shift.
3. Check the front desk log for issues, special requests, etc.
4. Greet, register, and assign rooms to guests.
5. Process guest registrations, including payment collection.
6. Prepare express checkout folios.
7. Maintain room status inventory.
8. Communicate shift information to the Front Office Manager, General Manager, and desk staff.
9. Maintain and clean the lobby and bathroom as needed.
10. Ensure a smooth shift transition by communicating pertinent information to the following shift.
11. Collaborate with hotel departments to ensure high-quality customer service.
12. Answer inquiries about hotel services, registration, and local amenities.
13. Complete all shift paperwork and night audit reports daily.
14. Perform additional duties as assigned by management.

Benefits

Peachtree Group offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match, Paid Holidays, Paid Time Off, and access to our Employee Assistance Program and Fund.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other

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