Hampton Inn Chicago Downtown-North Loop - Front Desk Agent

Aimbridge Hospitality; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hampton Inn Chicago Downtown/N Loop/Michigan Ave is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable guest interactions. You will be the face of the hotel, handling reservations, requests, and guest inquiries with professional demeanor.

The role requires a high school diploma and familiarity with hotel software and Microsoft Office. We offer comprehensive benefits and a commitment to keeping the front desk running like clockwork.

Qualifications

• High school diploma or equivalent.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm guest service and ensure a welcoming atmosphere for all arrivals.
• Communicate clearly and confidently with guests and team members.
• Solve issues quickly and turn potential hiccups into positive experiences.
• Multitask with reservations, check-ins, check-outs, and billing tasks efficiently.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in the heart of the city, Hampton Inn Chicago Downtown/N Loop/Michigan Ave is just 2 blocks away from Millennium Park. This hotel offers a 24-hour fitness center and free hot breakfast buffet. Free WiFi access is available. Each room at Downtown Chicago’s Hampton Inn N Loop/Michigan Ave includes a 42-inch flat-screen HDTV, a desk and a coffee machine. Ironing facilities are also provided.