Canopy Chicago Central Loop - Front Desk Agent

Aimbridge Hospitality; Chicago (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

Dental

Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality in Chicago is seeking a Front Desk Agent to deliver exceptional guest experiences at the hotel front desk. You will welcome guests, process check-ins and check-outs, and handle requests with a friendly, professional demeanor.

This role requires a high school diploma or equivalent; hospitality experience is preferred. You’ll need strong communication, guest service, and multitasking skills to keep the lobby running smoothly.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm welcomes, check-ins, and check-outs with accuracy.
• Assist guests with requests and information to ensure a seamless stay.
• Coordinate with team to manage reservations and room statuses.
• Handle financial details and maintain organized front desk operations.

Skills

Guest Service Excellence

Communication Skills

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Formerly the headquarters of the Chicago and Northwestern Railroad, the building features a dual-branded hotel with a 135-room Hilton Garden Inn and a 215-room Canopy by Hilton. A National Historic Landmark dating back to 1904, the property is located in the heart of downtown Chicago across the street from Willis Tower. Together the Dual branded property has a total of 350 rooms and suites. The first floor will feature lobbies, amenities, and conference rooms. The existing 15th floor will be modified with its roof removed in its entirety to build a new 16th floor space with an independent restaurant / lounge. The project will also consist of renovating six elevators, as well as the addition of a seventh.