Guest Experience Lead — Front Desk & Night Audit

Hyatt Hotels Corporation; Chicago (IL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life/Voluntary

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Referral Bonus Program

Job summary

Hyatt Place Chicago/Downtown The Loop is hiring a Front Desk Agent to welcome guests, manage check-in/out, and handle inquiries, ensuring a memorable stay. Open availability for mornings, evenings, and overnights with a focus on hospitality excellence.

Prior front desk or luxury hotel experience is preferred, and strong English communication is essential. Training and advancement opportunities are available through our Management Development Program.

Qualifications

• Prior front desk experience in a brand setting or luxury hotel is expected.
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Responsibilities

• Welcomes guests, manages guest information, distributes keys, assigns rooms, and answers general inquiries to ensure an excellent stay.

Skills

English fluency

Guest service

Multitasking

Communication

Brand hotel experience

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Hyatt Place Chicago/Downtown The Loop is hiring a Front Desk Agent to welcome guests, manage check-in/out, and handle inquiries, ensuring a memorable stay. Open availability for mornings, evenings, and overnights with a focus on hospitality excellence.

Prior front desk or luxury hotel experience is preferred, and strong English communication is essential. Training and advancement opportunities are available through our Management Development Program.