Front Desk Clerk

Marcus Hotels & Resorts; Chicago (IL); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Room discounts

Restaurant discounts

Theatre coupons

Career growth opportunities

Paid time off

Insurance and 401k

Job summary

Marcus Hotels & Resorts is seeking a Front Desk Clerk at AC Hotel Chicago Downtown. You will welcome guests, manage check-in/check-out, and handle reservations with courtesy and efficiency. The role demands strong communication, problem-solving, and a professional demeanor to ensure memorable stays.

Responsibilities include resolving inquiries, processing transactions accurately, and maintaining smooth front desk operations with a focus on guest satisfaction and local knowledge.

Qualifications

• High school diploma or equivalent.
• Prior guest/customer service experience.
• Ability to read, listen, and communicate effectively in English.
• Excellent customer service and communication skills.
• Ability to input information using a moderately complex computer system.
• Hearing and visual ability to observe emergencies.
• Able to work varied schedule including days/evenings/weekends/holidays.

Responsibilities

• Check-in and check-out guests delivering courteous service.
• Manage reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure while resolving issues.
• Build guest relationships with personalized service and local knowledge.
• Communicate effectively in person and on the phone.
• Handle financial transactions and cash accurately.
• Multitask and prioritize in a fast-paced environment.
• Assist with various administrative duties to support hotel operations.

Skills

Customer service

Communication

Problem solving

Cash handling

Multitasking

Administrative duties

English literacy

Education

High school diploma

Tools

PMS (Property Management System)

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a Front Desk Clerk to be a part of our team. As a Front Desk Clerk you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!

Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality—we embody the rhythm of the city, catering to guests who embrace an “on-the-go” lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

What will you be doing?

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

What do you bring to the role?

• High school diploma or equivalent required.
• Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

What’s in it for you?

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Pay Estimate:

$23.00/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago is an Equal Opportunity Employer