SUPERVISOR - ADMITTING

Johns Hopkins Hospital; Maryland; On-site; USD 35,000 - 61,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Retirement plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus

Job summary

Johns Hopkins Hospital is seeking an Admissions and Registration Supervisor to lead the Admitting staff, ensuring quality, accuracy, and smooth 24/7 operations. The role includes training, coaching, and producing staff performance reports in a high-volume environment.

You will oversee scheduling and registration protocols, coordinate with departments, and ensure sufficient staffing for day-to-day and weekend shifts. A.A.

Qualifications

• A.A. degree or 7 years of relevant work experience required.
• Proficiency with a multi-line telephone and nursing call bell; EPIC scheduling, registration, billing, and order communications.
• Completion of EPIC courses and Patient Insurance training within 90 days for all positions.

Responsibilities

• Supervise, train, and motivate Admitting staff.
• Monitor activity for quality and productivity; provide feedback and reports.
• Conduct quality audits; develop and review registration/admission protocols.
• Ensure staffing levels for 24/7 operations.
• Serve as a group/team mentor and resource liaison.

Skills

Supervisory leadership

Team training

Customer service

Staff motivation

Communication

Education

Associate degree

Tools

EPIC

Scheduling software

Registration systems

Job description

Requisition #:674746 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time

You Belong Here! Come see why the Johns Hopkins Hospital is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package including Paid Time Off

The Admissions and Registration Supervisor will be responsible for supervising, training, and motivating team members. Trains and coaches the Admitting staff; monitors activity for quality and productivity; analyzes, develops and produces agent feedback and management reports; conducts quality audits; coordinates the development of and reviews and implements departmental registration and admission protocols. Responsible for serving in the Supervisory role as a group/team mentor and resource liaison. Ensures sufficient staffing levels for twenty-four/seven operations.

Hours

Full-time (40 hours), Day Shift, and weekend work is required

Location

Johns Hopkins Hospital Adult Emergency

1800 Orleans St., Baltimore, MD

Requirements

• A. A. degree or 7 years of relevant work experience required
• Requires proficiency in the use of a multi-line telephone and nursing call bell. Able to navigate workstations on wheels, copier, calculator, fax machine, EPIC applications including scheduling, registration, billing, order communications, etc.
• Successful completion of all required EPIC courses and Patient Insurance training required within 90 days for all positions

Benefit Package

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhh.mybenefitsjhhs.com/

Salary Range

Minimum 25.29/hour - Maximum 44.28/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.