Haitian Creole Bilingual Care Coordinator Associate

ModivCare; Massachusetts; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

10 Paid Holidays

Employee Assistance Program

Employee Discounts (retail, hotel,food

Voluntary Term Life and AD&D Insurance

Legal Services Insurance

Short-Term and Long-Term Disability

Accident, Critical Illness & Hospital

Indemnity Insurance

Job summary

MultiCultural Home Care - MA, a Modivcare Personal Care Service, is actively seeking a Bilingual Care Coordinator Associate who speaks Haitian Creole and English. This role coordinates patient care, schedules caregiver shifts, and ensures timely delivery of services from our Brighton, MA office.

The ideal candidate has customer service experience, a background in home healthcare, and proficiency with HHAeXchange.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience.
• 1+ years of home healthcare preferred.
• Experience using HHAeXchange preferred.
• Bilingual in English & Haitian Creole required.

Responsibilities

• Receive referrals from various sources, such as hospitals, physicians, and other healthcare providers.
• Review referral documentation, ensuring completeness and accuracy of information.
• Collaborate with internal teams to determine patient eligibility and initiate the intake process.
• Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care.
• Create and schedule shifts, coordinating the availability of caregivers utilizing caregiver skills and client preferences.
• Coordinate with patients and their families to ensure timely and appropriate delivery of care.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• May be required to be part of the on-call rotation.
• Serve as the primary point of contact for patients, families, and caregivers regarding care coordination.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Complete required documentation pertaining to complaints and/or incidents.
• Ensure compliance with privacy regulations and maintain strict confidentiality of patient data.
• Facilitate communication and information sharing among the care team members.
• Participate in care conferences and meetings to provide updates on patient status and care coordination activities.
• Assist in identifying and resolving any issues or barriers to care delivery.
• Support central and shared service teams with information related to service verification and billing.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.
• Address inquiries, and concerns, and provide guidance on accessing services and resources.
• Educate patients and families about available personal care services, including expectations, rights, and responsibilities.
• Ensure a smooth transition of care when appropriate and provide necessary information for a seamless handoff.
• Other Duties as Assigned

Skills

Bilingual English/Creole

Customer service

Care coordination

Education

High school diploma

Tools

HHAeXchange

Job description

MultiCultural Home Care - MA, a Modivcare Personal Care Service, is looking for a BilingualCare Coordinator Associate - Haitian Creole/English Speaking.You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.

• Pay:$20.00-$24.00/Hourly basedon experience
• Schedule:M-F 8:00AM-5:00PM (Rotating on call required)
• Office Address:18R Shepard St Suite S200, Brighton, MA 02135

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

1. • Receive referrals from various sources, such as hospitals, physicians, and other healthcare providers.
   • Review referral documentation, ensuring completeness and accuracy of information.
   • Collaborate with internal teams to determine patient eligibility and initiate the intake process.
2. • Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care.
   • Create and schedule shifts, coordinating the availability of caregivers utilizing caregiver skills and client preferences. Maximize coverage based on authorized hours.
   • Coordinate with patients and their families to ensure timely and appropriate delivery of care.
   • Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs. Ensure reasons for changes are documented.
   • May be required to be part of the on-call rotation.
3. • Serve as the primary point of contact for patients, families, and caregivers regarding care coordination.
   • Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
   • Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
   • Complete required documentation pertaining to complaints and/or incidents.
   • Ensure compliance with privacy regulations and maintain strict confidentiality of patient data.
4. • Facilitate communication and information sharing among the care team members.
   • Participate in care conferences and meetings to provide updates on patient status and care coordination activities.
   • Assist in identifying and resolving any issues or barriers to care delivery.
   • Support central and shared service teams with information related to service verification and billing.
5. • Provide compassionate and empathetic support to patients and their families throughout the care coordination process.
   • Address inquiries, and concerns, and provide guidance on accessing services and resources.
   • Educate patients and families about available personal care services, including expectations, rights, and responsibilities.
   • Ensure a smooth transition of care when appropriate and provide necessary information for a seamless handoff.
6. Other Duties as Assigned

We are excited to speak to someone with the following…

• High school diploma or equivalent.
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Experience using HHAeXchange preferred.
• Bilingual in English & Haitian Creole required.

PHYSICAL DEMANDS:The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Our Mission:

To provide access to the care that matters for those who need it most.

Our Values:

Caring:We care about what we do and who we do it for.

Collaborative:We value the perspective and experience of all.

Dedicated:We are committed to making a real world impact.

Purposeful:We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace