Gym Ops & Membership Sales Lead — Flexible Hours

goldscareers; Memphis (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free gym membership

Dailypay

Teladoc

Paid Time Off

Holiday Pay

Personal Training Discount

Medical, Dental, and Vision healthcare

Life & AD&D

20% Retail/Concessions Discount

Job summary

Gold’s Gym Memphis is seeking an Assistant General Manager to lead membership sales and oversee front desk, kids club, and daily gym operations. You will drive customer service excellence and ensure budgets are met while maintaining a safe, clean environment.

You will supervise teams, train staff, and manage member feedback processes, with a focus on retention and financial performance. Enthusiasm for health and wellness is essential.

Qualifications

• High School diploma with 3 years professional experience.
• College degree preferred.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.

Responsibilities

• Supervise, manage, and lead sales team to ensure they are meeting expectations and goals on a consistent basis.
• Hire, train, and develops sales, kids club, and housekeeping employees.
• Maintain acceptable level of personal sales production.
• Effectively manages the operations of the gym, including managing gym-controllable inventory and assets.
• Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner.
• Responsible for managing member feedback process.
• Assists General Manager with management of Qualtrics to ensure all members concerns are addressed in a timely manner.
• Responsible for communicating and following cash management procedures.

Skills

Customer service

Leadership

Sales

Communication

Outreach programs

Education

High School diploma with 3 years professional experience

College degree preferred

Tools

Qualtrics

Job description

Gold’s Gym Memphis is seeking an Assistant General Manager to lead membership sales and oversee front desk, kids club, and daily gym operations. You will drive customer service excellence and ensure budgets are met while maintaining a safe, clean environment.

You will supervise teams, train staff, and manage member feedback processes, with a focus on retention and financial performance. Enthusiasm for health and wellness is essential.